LensCrafters - EyeCare Advisor
Luxottica, Los Angeles, CA, United States
We are seeking an EyeCare Advisor to deliver exceptional patient experience by ensuring the highest quality optometric care and integrating the Brand Story with flawless execution of the patient experience/behaviors. The EyeCare Advisor will serve as the main link between doctor and retail functions while driving store performance.
Major Duties & Responsibilities
Greets customers promptly (within 30 seconds).
Answers the telephone within three rings in a friendly and courteous manner.
Explains required paperwork, tests, products and services.
Reviews prescriptions and patient information carefully, consulting with Optician, Managing Doctor or Retail Management when necessary.
Demonstrates patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information accurately and with attention to detail.
Collects proper payment following company security procedures and retains proper change for a variety of transactions, including credit cards, layaways, discounts, insurance and coupons.
Explains to customers the “One Hour” processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays follow company guidelines.
Maintains a safe working environment for all associates and patients.
Responds quickly to changes in store promotions, providing appropriate staff communications, graphics and point‑of‑purchase materials.
Retail
Demonstrates good product knowledge and accurately describes the features and benefits of lenses and frames.
Assists the customer in selecting frames and lenses best suited for their vision, lifestyle and budget.
Doctor’s Office
Performs pre‑examination testing accurately; explains all measurements and answers patient questions.
Provides coaching and guidance to patients on contact‑lens care and handling using clinical and product knowledge.
Maintains and disinfects contact‑lens inventory, providing clinical support to the Optometrist as needed.
Basic Qualifications
High School graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Strong communicator and listener.
Problem‑solving ability.
Familiarity with cash register, computers and calculators.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Pay Range: 19.81 – 28.01 (currency unspecified)
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. For feedback regarding an active job posting or to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.
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Major Duties & Responsibilities
Greets customers promptly (within 30 seconds).
Answers the telephone within three rings in a friendly and courteous manner.
Explains required paperwork, tests, products and services.
Reviews prescriptions and patient information carefully, consulting with Optician, Managing Doctor or Retail Management when necessary.
Demonstrates patience and courtesy to indecisive or difficult customers and patients.
Performs work accurately and thoroughly despite time pressure and customer volume.
Identifies situations involving unsatisfied customers and acts quickly for resolution.
Demonstrates knowledge of appointment book/scheduling procedures and computer operation.
Handles and files all patient records in an organized and efficient manner in accordance with HIPAA.
Places contact lens orders, processes shipments and properly submits invoices for payment.
Operates the POS system terminal inputting customer/patient and prescription information accurately and with attention to detail.
Collects proper payment following company security procedures and retains proper change for a variety of transactions, including credit cards, layaways, discounts, insurance and coupons.
Explains to customers the “One Hour” processing and expected delivery times.
Takes pride in the appearance of the store and ensures visual displays follow company guidelines.
Maintains a safe working environment for all associates and patients.
Responds quickly to changes in store promotions, providing appropriate staff communications, graphics and point‑of‑purchase materials.
Retail
Demonstrates good product knowledge and accurately describes the features and benefits of lenses and frames.
Assists the customer in selecting frames and lenses best suited for their vision, lifestyle and budget.
Doctor’s Office
Performs pre‑examination testing accurately; explains all measurements and answers patient questions.
Provides coaching and guidance to patients on contact‑lens care and handling using clinical and product knowledge.
Maintains and disinfects contact‑lens inventory, providing clinical support to the Optometrist as needed.
Basic Qualifications
High School graduate or equivalent.
Strong customer service skills (internal and external).
Knowledge of current fashion trends.
Strong communicator and listener.
Problem‑solving ability.
Familiarity with cash register, computers and calculators.
Sales skills.
Strong basic math skills.
Knowledge of office and store merchandise.
Preferred Qualifications
Previous experience in customer service, retail and/or optical.
Strong interpersonal skills.
Pay Range: 19.81 – 28.01 (currency unspecified)
Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
EssilorLuxottica complies with all applicable laws related to the application and hiring process. For feedback regarding an active job posting or to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844‑303‑0229 or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy, genetic information or any other characteristics protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.
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