Service Advisor
Woody Anderson Ford, Huntsville, AL, United States
Our Mission is Simple: to create an uncommonly exceptional experience for guests’ automotive needs and employees’ long-term career goals. Woody Anderson Ford was founded in 1961 on the principles of integrity, accountability, and teamwork. We are a locally owned dealership with a family friendly culture.
CLICK HERE for our WrenchWay Top Shop page
What We Offer
Health Insurance with Optional Vision and Dental Insurance
Employer Provided Life Insurance
Paid Vacation and Paid Sick Leave
Paid Company Holidays and Closed on Sundays
401(k) Savings Plan with Employer Match
Employee Discounts
Paid Training and Ongoing Professional Development
Work-Life Balance with a Family-Friendly and Inclusive Team Culture
Career Growth and Internal Promotions
Responsibilities
Ensure that guests are greeted cheerfully and in a timely manner
Build rapport with guests that make them feel recognized and appreciated for who they are
Write Repair Orders and Vehicle Check-up Reports
Perform Interactive Inspection Processes while keeping the guest engaged
Manage open repair orders with a proper daily route sheet
Provide complete and accurate written estimates for labor and parts
Set clear expectations and establish realistic "promise times"
Monitor work-in-process & DMS for work distribution
Check progress of repairs throughout the day
Consistently stay in communication with guests about status of their vehicle
Respond to inquiries regarding appointments, estimates, status, work-in-process, or other questions in a timely manner
Compare final invoice with original repair order including amendments
Accurately explain repairs to guests
Perform a proper Re-Delivery
Maintain good working relationships to foster positive employee relations
Qualifications
High school diploma or the equivalent
Ford Service Advisor training and certifications preferred
Minimum 3 years’ experience and/or training as service writer or advisor
Exceptional communication skills and experience dealing with complex issues and customer concerns
Integrity and honesty are absolute requirements
Effectively model and reinforce company Core Values and Mission Statement
Ability to work effectively in a fast-paced environment
Ability to type and utilize all functions of a computer and various operating programs
Valid driver’s license and good driving record
Ability to pass pre-employment drug screen and subsequent random drug screens
Ability to lift heavy objects weighing up to 50 pounds several times during each shift
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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CLICK HERE for our WrenchWay Top Shop page
What We Offer
Health Insurance with Optional Vision and Dental Insurance
Employer Provided Life Insurance
Paid Vacation and Paid Sick Leave
Paid Company Holidays and Closed on Sundays
401(k) Savings Plan with Employer Match
Employee Discounts
Paid Training and Ongoing Professional Development
Work-Life Balance with a Family-Friendly and Inclusive Team Culture
Career Growth and Internal Promotions
Responsibilities
Ensure that guests are greeted cheerfully and in a timely manner
Build rapport with guests that make them feel recognized and appreciated for who they are
Write Repair Orders and Vehicle Check-up Reports
Perform Interactive Inspection Processes while keeping the guest engaged
Manage open repair orders with a proper daily route sheet
Provide complete and accurate written estimates for labor and parts
Set clear expectations and establish realistic "promise times"
Monitor work-in-process & DMS for work distribution
Check progress of repairs throughout the day
Consistently stay in communication with guests about status of their vehicle
Respond to inquiries regarding appointments, estimates, status, work-in-process, or other questions in a timely manner
Compare final invoice with original repair order including amendments
Accurately explain repairs to guests
Perform a proper Re-Delivery
Maintain good working relationships to foster positive employee relations
Qualifications
High school diploma or the equivalent
Ford Service Advisor training and certifications preferred
Minimum 3 years’ experience and/or training as service writer or advisor
Exceptional communication skills and experience dealing with complex issues and customer concerns
Integrity and honesty are absolute requirements
Effectively model and reinforce company Core Values and Mission Statement
Ability to work effectively in a fast-paced environment
Ability to type and utilize all functions of a computer and various operating programs
Valid driver’s license and good driving record
Ability to pass pre-employment drug screen and subsequent random drug screens
Ability to lift heavy objects weighing up to 50 pounds several times during each shift
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
#J-18808-Ljbffr