Technical Support Specialist I
Vitesse Systems, Longmont, CO, United States
Vitesse Systems is looking for a
Technical Support Specialist I
to join the team! The Technical Support Specialist I will provide stellar help desk support to staff.
About Vitesse Systems
Vitesse Systems is a leading provider of highly engineered antenna, thermal management and mission critical solutions used in radar, electronic warfare and C5ISR applications. No challenge is too difficult for the Vitesse Team. From complex specification driven requirements to precision manufactured components, Vitesse Systems has the experience and expertise needed to execute.
Our Core Values
Our core values of Integrity, Initiative, Impact, and Integration translate to an environment where every team member is valued and rewarded. The mission‑critical solutions we design and manufacture at Vitesse make our country and our world safer.
Our Benefits
3 Weeks of Paid Time Off
10 Paid Company Observed Holidays
Birthday & Anniversary Incentives
401K Employer Match
Medical, Dental and Vision Insurance
Company-paid Life Insurance
Company-paid Short & Long-term Disability
Continuing Education Reimbursement Program
Generous Referral Program
The Role
The primary responsibility of the Technical Support Specialist I is to support the needs of the company by addressing the IT tickets submitted.
Key Responsibilities
Provide direct laptop and workstation support for end users, including troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, and communication devices.
Support the maintenance, troubleshooting, and upgrade of physical equipment required for business operations.
Install, maintain, troubleshoot, resolve, and update company software and systems such as email, OS, and technical programs.
Support IT projects and internal initiatives as directed by Director of IT.
First line of defense for supporting IT issues.
Support end user technology and best practice training.
Integrate, maintain, and monitor user systems.
Train users on hardware and software.
Maintain inventory of equipment, software, licenses, etc.
Uphold the company core values.
Other duties as assigned.
Qualifications & Experience
High School Diploma or equivalent
Must be able to follow documented instructions and procedures
Knowledge of Microsoft 365 and Windows 11
Excellent interpersonal skills, communication (written and verbal), and organization skills
Ability to work both independently and within a team
Strong troubleshooting and problem-solving ability
Vitesse Systems, LLC Performs Work Controlled By The International Traffic In Arms Regulations (ITAR) And Export Administration Regulations (EAR). These Statutes Require The Protection Of Technical Data And Products. The Regulations Require That Such Data Not Be Disclosed In Written, Oral, Or Visual Form To Any Foreign National Without Prior Export Authorization From The Department Of State. A Foreign National Is Defined By The U.S. Government Under EAR 734.2(b)(2)(ii) And 8 USC 110 (a)(20) As One Who
Is not a United States citizen
Is not lawfully admitted for permanent residence in the U.S.
Does not have politically protected status (embassy, refugee, or asylum)
Vitesse Systems, LLC is an Equal Employment Opportunity / Veteran / Disabled Employer.
Monday-Friday, 8 hours a day with core hours being 9 am - 3 pm
#J-18808-Ljbffr
Technical Support Specialist I
to join the team! The Technical Support Specialist I will provide stellar help desk support to staff.
About Vitesse Systems
Vitesse Systems is a leading provider of highly engineered antenna, thermal management and mission critical solutions used in radar, electronic warfare and C5ISR applications. No challenge is too difficult for the Vitesse Team. From complex specification driven requirements to precision manufactured components, Vitesse Systems has the experience and expertise needed to execute.
Our Core Values
Our core values of Integrity, Initiative, Impact, and Integration translate to an environment where every team member is valued and rewarded. The mission‑critical solutions we design and manufacture at Vitesse make our country and our world safer.
Our Benefits
3 Weeks of Paid Time Off
10 Paid Company Observed Holidays
Birthday & Anniversary Incentives
401K Employer Match
Medical, Dental and Vision Insurance
Company-paid Life Insurance
Company-paid Short & Long-term Disability
Continuing Education Reimbursement Program
Generous Referral Program
The Role
The primary responsibility of the Technical Support Specialist I is to support the needs of the company by addressing the IT tickets submitted.
Key Responsibilities
Provide direct laptop and workstation support for end users, including troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, and communication devices.
Support the maintenance, troubleshooting, and upgrade of physical equipment required for business operations.
Install, maintain, troubleshoot, resolve, and update company software and systems such as email, OS, and technical programs.
Support IT projects and internal initiatives as directed by Director of IT.
First line of defense for supporting IT issues.
Support end user technology and best practice training.
Integrate, maintain, and monitor user systems.
Train users on hardware and software.
Maintain inventory of equipment, software, licenses, etc.
Uphold the company core values.
Other duties as assigned.
Qualifications & Experience
High School Diploma or equivalent
Must be able to follow documented instructions and procedures
Knowledge of Microsoft 365 and Windows 11
Excellent interpersonal skills, communication (written and verbal), and organization skills
Ability to work both independently and within a team
Strong troubleshooting and problem-solving ability
Vitesse Systems, LLC Performs Work Controlled By The International Traffic In Arms Regulations (ITAR) And Export Administration Regulations (EAR). These Statutes Require The Protection Of Technical Data And Products. The Regulations Require That Such Data Not Be Disclosed In Written, Oral, Or Visual Form To Any Foreign National Without Prior Export Authorization From The Department Of State. A Foreign National Is Defined By The U.S. Government Under EAR 734.2(b)(2)(ii) And 8 USC 110 (a)(20) As One Who
Is not a United States citizen
Is not lawfully admitted for permanent residence in the U.S.
Does not have politically protected status (embassy, refugee, or asylum)
Vitesse Systems, LLC is an Equal Employment Opportunity / Veteran / Disabled Employer.
Monday-Friday, 8 hours a day with core hours being 9 am - 3 pm
#J-18808-Ljbffr