Office Assistant
REQ Solutions, Saint Louis, MO, United States
Onsite Role
Responsibilities
Provide administrative and operational support to the Managing Partner and management team
Collaborate with the onsite Service Leader to ensure efficient office operations
Serve as a primary point of contact for agents, responding to inquiries promptly and professionally
Greet and welcome clients, agents, and visitors
Answer, screen, and route incoming phone calls
Coordinate accounts payable and receivable, including:
Supporting agent payment requests
Submitting operational expenses
Handle incoming and outgoing mail and deliveries, ensuring compliance with regulatory and confidentiality guidelines
Assist with facility management, including building maintenance requests and basic troubleshooting (e.g., local network issues)
Manage resource assignments and onboarding logistics for new agents
Support additional administrative needs, including:
Control reports
Conference room coordination
Meeting preparation
Assist with planning and coordinating onsite meetings, trainings, and events
Experience handling confidential and sensitive information, including activities such as:
Handling or supporting payment-related activities
Customer-facing office experience, including:
Answering and directing phone calls
Organizing meetings, trainings, and events
Speaking comfortably in front of large groups of people
Education/Experience
Associate or Bachelor’s degree preferred but not required
Prior experience in customer service, office administration, or operations support
Microsoft Office Suite proficiency, including Outlook, Excel (basic filtering at minimum)
SharePoint and OneNote strongly suggested, but is preferred
Comfort using AI-enabled productivity tools, including Copilot and ChatGPT, to streamline tasks and simplify processes
Ability to ask questions and seek assistance when needed
Network across multiple departments to support agents effectively
Partner closely with the management team to track pipelines, answer process questions, ensure follow through, and support full cycle task completion
Excellent written and verbal communication skills
Ability to manage competing priorities in a fast-paced, onsite environment
#J-18808-Ljbffr
Responsibilities
Provide administrative and operational support to the Managing Partner and management team
Collaborate with the onsite Service Leader to ensure efficient office operations
Serve as a primary point of contact for agents, responding to inquiries promptly and professionally
Greet and welcome clients, agents, and visitors
Answer, screen, and route incoming phone calls
Coordinate accounts payable and receivable, including:
Supporting agent payment requests
Submitting operational expenses
Handle incoming and outgoing mail and deliveries, ensuring compliance with regulatory and confidentiality guidelines
Assist with facility management, including building maintenance requests and basic troubleshooting (e.g., local network issues)
Manage resource assignments and onboarding logistics for new agents
Support additional administrative needs, including:
Control reports
Conference room coordination
Meeting preparation
Assist with planning and coordinating onsite meetings, trainings, and events
Experience handling confidential and sensitive information, including activities such as:
Handling or supporting payment-related activities
Customer-facing office experience, including:
Answering and directing phone calls
Organizing meetings, trainings, and events
Speaking comfortably in front of large groups of people
Education/Experience
Associate or Bachelor’s degree preferred but not required
Prior experience in customer service, office administration, or operations support
Microsoft Office Suite proficiency, including Outlook, Excel (basic filtering at minimum)
SharePoint and OneNote strongly suggested, but is preferred
Comfort using AI-enabled productivity tools, including Copilot and ChatGPT, to streamline tasks and simplify processes
Ability to ask questions and seek assistance when needed
Network across multiple departments to support agents effectively
Partner closely with the management team to track pipelines, answer process questions, ensure follow through, and support full cycle task completion
Excellent written and verbal communication skills
Ability to manage competing priorities in a fast-paced, onsite environment
#J-18808-Ljbffr