Executive Administrative Assistant - San Francisco
Four Seasons Hotels and Resorts, San Francisco, CA, United States
About Four Seasons
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location
A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.
About the Role
The role of the Executive Administrative Assistant is to provide support and clerical expertise to the Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner. This individual will be a member of a dynamic team who provides unparalleled experiences to our guests. This position reports to the General Manager and the hotel Manager.
Essential Functions
What you will do
Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, as well as answering telephones
Coordinate appointments for General Manager and Hotel Manager
Respond to guests, residents and vendors on behalf of the General Manager and Hotel Manager
Assist Elite status guests with guestroom bookings and concierge services
Serve as hotel ambassador for VIP guests
Manage reservations for bookings made through the Executive office
Draft cards for VIP guest arrivals
Respond to guest concerns and recognition on behalf of the hotel
Compile monthly guest comment analysis and ensure proper distribution of results
Handle travel arrangements and reservations for various VIP guests
Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required.
Assist with Glitch follow up to guests on behalf of Executive Office
What You Bring
Qualifications & Experience The ideal candidate would have the following qualifications and experience:
Extensive knowledge of Microsoft Office, specifically Word and PowerPoint
Strong verbal communication skills, both in person and via telephone
Vast knowledge of local market including restaurants, destinations and venues
Interpersonal skills with VIP guests and residents
Ability to maintain strict confidentiality
Knowledge of front and back of house hotel operations
Works well under pressure, multitasking, and team player
Extreme attention to detail in all areas, organizational skills, and thinks strategically
What We Offer
Salary Range: 85K to 90K
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
… and so much more!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Four Seasons is an Equal Opportunity, affirmatively action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the “EEOC is The Law” Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at pc.sfr@fourseasons.com.
#J-18808-Ljbffr
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
About the location
A modern oasis in the city's most exciting location. At the epicentre of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean.
About the Role
The role of the Executive Administrative Assistant is to provide support and clerical expertise to the Executive Office and respond to guest and employee inquiries in an efficient, courteous and professional manner. This individual will be a member of a dynamic team who provides unparalleled experiences to our guests. This position reports to the General Manager and the hotel Manager.
Essential Functions
What you will do
Perform administrative skills such as typing, filing, copying, faxing, opening and sorting mail, as well as answering telephones
Coordinate appointments for General Manager and Hotel Manager
Respond to guests, residents and vendors on behalf of the General Manager and Hotel Manager
Assist Elite status guests with guestroom bookings and concierge services
Serve as hotel ambassador for VIP guests
Manage reservations for bookings made through the Executive office
Draft cards for VIP guest arrivals
Respond to guest concerns and recognition on behalf of the hotel
Compile monthly guest comment analysis and ensure proper distribution of results
Handle travel arrangements and reservations for various VIP guests
Handle complaints in the absence of the General Manager and inform him/her as to action taken and follow up required.
Assist with Glitch follow up to guests on behalf of Executive Office
What You Bring
Qualifications & Experience The ideal candidate would have the following qualifications and experience:
Extensive knowledge of Microsoft Office, specifically Word and PowerPoint
Strong verbal communication skills, both in person and via telephone
Vast knowledge of local market including restaurants, destinations and venues
Interpersonal skills with VIP guests and residents
Ability to maintain strict confidentiality
Knowledge of front and back of house hotel operations
Works well under pressure, multitasking, and team player
Extreme attention to detail in all areas, organizational skills, and thinks strategically
What We Offer
Salary Range: 85K to 90K
Market-leading pay and benefits (Medical, Dental, Vision and Retirement Savings Plan)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad! Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
… and so much more!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Four Seasons is an Equal Opportunity, affirmatively action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the “EEOC is The Law” Information poster please visit this website: https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf
If you are a qualified individual with a disability or disabled veteran and need a reasonable accommodation to use or access our online system, please contact our People + Culture Office at pc.sfr@fourseasons.com.
#J-18808-Ljbffr