Dispatcher
Global Health Ems Inc, Elmwood Park, NJ, United States
Benefits
Training & development
401(k)
Health insurance
Paid Training
401k option
Health Insurance option
Career Growth Opportunities
Job Summary We are seeking a professional and detail-oriented Medical Transport Dispatcher to join our team. In this role, you will coordinate non-emergency medical transportation services, ensuring patients are picked up and dropped off safely and on time for their appointments.
The ideal candidate is highly organized, able to multitask in a fast-paced environment, and committed to providing excellent service to both patients and drivers.
Responsibilities
Receive and manage inbound calls for non-emergency medical transportation requests
Schedule, coordinate, and dispatch drivers for patient pick-ups and drop-offs
Communicate clearly with drivers regarding trip details, updates, and special patient needs
Monitor driver status to ensure timely arrivals and completion of trips
Prioritize trips based on appointment times and level of urgency
Maintain accurate records of trips, schedules, and customer information
Provide excellent customer service to patients, healthcare facilities, and team members
Resolve scheduling issues, delays, and conflicts in real time
Ensure all tasks are completed accurately and within required timeframes
Maintain punctuality and reliability in attendance and daily responsibilities
Ability to work holidays as needed
Qualifications
High school diploma or GED required
Must reside in New Jersey preferred close to Elmwood Park
Previous experience as a dispatcher preferred (medical transportation or logistics a plus)
Strong computer, typing, and data entry skills
Ability to multitask and manage high call volumes in a fast-paced environment
Excellent communication and problem-solving skills
Strong organizational skills with attention to detail
Ability to remain calm and efficient under pressure
Familiarity with GPS systems and dispatching software is a plus
Strong knowledge of New Jersey routes and geography
Ability to read and write clearly and effectively
#J-18808-Ljbffr
Training & development
401(k)
Health insurance
Paid Training
401k option
Health Insurance option
Career Growth Opportunities
Job Summary We are seeking a professional and detail-oriented Medical Transport Dispatcher to join our team. In this role, you will coordinate non-emergency medical transportation services, ensuring patients are picked up and dropped off safely and on time for their appointments.
The ideal candidate is highly organized, able to multitask in a fast-paced environment, and committed to providing excellent service to both patients and drivers.
Responsibilities
Receive and manage inbound calls for non-emergency medical transportation requests
Schedule, coordinate, and dispatch drivers for patient pick-ups and drop-offs
Communicate clearly with drivers regarding trip details, updates, and special patient needs
Monitor driver status to ensure timely arrivals and completion of trips
Prioritize trips based on appointment times and level of urgency
Maintain accurate records of trips, schedules, and customer information
Provide excellent customer service to patients, healthcare facilities, and team members
Resolve scheduling issues, delays, and conflicts in real time
Ensure all tasks are completed accurately and within required timeframes
Maintain punctuality and reliability in attendance and daily responsibilities
Ability to work holidays as needed
Qualifications
High school diploma or GED required
Must reside in New Jersey preferred close to Elmwood Park
Previous experience as a dispatcher preferred (medical transportation or logistics a plus)
Strong computer, typing, and data entry skills
Ability to multitask and manage high call volumes in a fast-paced environment
Excellent communication and problem-solving skills
Strong organizational skills with attention to detail
Ability to remain calm and efficient under pressure
Familiarity with GPS systems and dispatching software is a plus
Strong knowledge of New Jersey routes and geography
Ability to read and write clearly and effectively
#J-18808-Ljbffr