Patient Experience Representative I- Urology (100% onsite)
Boston Children's Hospital, Boston, MA, United States
Position Summary
The mission of the Boston Children’s Department of Urology is to serve as the world’s leader in patient-centered pediatric urologic care. Our world-renowned, board-certified urologists are dedicated to providing state-of-the-art diagnosis and treatment, driven by our surgical expertise, innovation, and commitment to research in all aspects of pediatric urology. As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families.
Key Responsibilities
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Education
A high school level of education, bachelor’s degree preferred.
Experience
Prior customer service or administrative experience preferred.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
Schedule
Monday-Friday 8:30 a.m. – 5 p.m.
Benefits
This role is eligible for a $2,000 sign-on bonus (not eligible for internal candidates). The posted pay range is Boston Children’s reasonable and good‑faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T‑passes. Experience the benefits of passion and teamwork.
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The mission of the Boston Children’s Department of Urology is to serve as the world’s leader in patient-centered pediatric urologic care. Our world-renowned, board-certified urologists are dedicated to providing state-of-the-art diagnosis and treatment, driven by our surgical expertise, innovation, and commitment to research in all aspects of pediatric urology. As a Patient Experience Representative you will work to provide support to the administrative operations/front desk service and ensure the best possible patient experience by effectively coordinating services to patients and families.
Key Responsibilities
Patient Encounter Management:
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Check In / Check Out:
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative:
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Education
A high school level of education, bachelor’s degree preferred.
Experience
Prior customer service or administrative experience preferred.
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations.
The ability to work with diverse internal and external constituencies.
Schedule
Monday-Friday 8:30 a.m. – 5 p.m.
Benefits
This role is eligible for a $2,000 sign-on bonus (not eligible for internal candidates). The posted pay range is Boston Children’s reasonable and good‑faith expectation for this pay at the time of posting. Any base pay offer provided depends on skills, experience, education, certifications, and a variety of other job-related factors. Base pay is one part of a comprehensive benefits package that includes flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T‑passes. Experience the benefits of passion and teamwork.
#J-18808-Ljbffr