Patient Experience Representative I- Urology (100% onsite)
Boston Children’s Hospital, Boston, MA, United States
Position Summary
The mission of the Boston Children’s Department of Urology is to serve as the world’s leader in patient-centered pediatric urologic care. Our world-renowned, board-certified urologists are dedicated to providing state-of-the-art diagnosis and treatment, driven by our surgical expertise, innovation, and commitment to research in all aspects of pediatric urology.
Key Responsibilities
Patient Encounter Management
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Check In / Check Out
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Minimum Qualifications
Education:
A high school level of education, bachelor’s degree preferred
Experience:
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Schedule
Monday-Friday 830a-5pm
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).
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The mission of the Boston Children’s Department of Urology is to serve as the world’s leader in patient-centered pediatric urologic care. Our world-renowned, board-certified urologists are dedicated to providing state-of-the-art diagnosis and treatment, driven by our surgical expertise, innovation, and commitment to research in all aspects of pediatric urology.
Key Responsibilities
Patient Encounter Management
Providing positive and effective customer service that supports unit operations
Collaborating with referring providers and practices
Obtaining required authorizations to compile patient and staff schedules
Scheduling patients and supporting patients encounter
Check In / Check Out
Greeting and directing patients, families and visitors
Monitoring daily schedule and coordinating flow with clinicians/supervisors
Reconciling payments and preparing deposits, providing record of transactions in Hospital systems
Facilitating and directing communication with Financial Counseling
Administrative
Recording and forwarding messages, triaging calls for urgent information or services, initiating call for emergency services
Providing routine clerical support as needed
Minimum Qualifications
Education:
A high school level of education, bachelor’s degree preferred
Experience:
Prior customer service or administrative experience preferred
The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
The ability to work with diverse internal and external constituencies
Schedule
Monday-Friday 830a-5pm
This role is eligible for a $2,000 sign on bonus (not eligible for internal candidates).
#J-18808-Ljbffr