1 x Customer Support Agent

Overview

We're looking for a Customer Support Representative.
Responsibilities

Answer incoming customer support tickets via email
Identify and assess customers’ needs to achieve satisfaction
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Support online operation per requested
Follow communication procedures, guidelines and policies
Job Location

Ho Chi Minh City
Requirements

Customer orientation and ability to adapt/respond to different types of characters
Good communication skills
Ability to communicate in English, especially in writing
Ability to work in a results-oriented environment, both individually and as part of a team
Attention to detail
Good organizational and time-management skills
Eagerness to meet and exceed objectives and take on more responsibility
Compensation And Benefits

Competitive compensation
Health Insurance
Company sponsored trips
Excellent career advancement paths
Flexible working hours
Please email your resume to

info@succulentsbox.com .

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