Transcon Outbound Operations Agent
Insight Global, Elkridge, MD, United States
An employer is looking for a Transcon Outbound Operations Agent to join their mean. This person will be ensuring timely and accurate movement of freight and information, while providing exceptional customer service within the Transcon Department.
Responsibilities:
Ensure smooth and timely freight process flow meeting customer expectations
Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
Track and trace all transcon outbound files daily
Ensure accurate and timely client and vendors billing, within the company and customer standards.
Interreact with customers via phone and email in arranging their domestic shipments, meeting customer service standards
Contribute to maintain good relationships with suppliers (trucking companies and others involved).
Maintain compliance at all times in accordance with all gov’t regulations. No fines, penalties or late filing.
Understand and adhere to all company policies.
Understand department process flow, looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures in place and updated in the Customer SOP database. Review and update monthly.
Timely responses to emails (within 1 hour) and voicemails (within 1 hour) (internal and external).
Escalation of problems to Management when necessary.
Assist in office appearance and maintenance.
Answer the door and properly screen/sign-in visitors.
Phone is to be answered by the 3rd ring.
REQUIRED SKILLS AND EXPERIENCE
At least 1 years of customer service experience
High sense of urgency and attention to detail
Ability to work under pressure in a high-volume environment
Professional and good communication skills
Strong organizational skills with an understanding on prioritization
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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Responsibilities:
Ensure smooth and timely freight process flow meeting customer expectations
Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS)
Track and trace all transcon outbound files daily
Ensure accurate and timely client and vendors billing, within the company and customer standards.
Interreact with customers via phone and email in arranging their domestic shipments, meeting customer service standards
Contribute to maintain good relationships with suppliers (trucking companies and others involved).
Maintain compliance at all times in accordance with all gov’t regulations. No fines, penalties or late filing.
Understand and adhere to all company policies.
Understand department process flow, looking for best practices to improve operational efficiency and productivity.
Ensure all customers standard operating procedures in place and updated in the Customer SOP database. Review and update monthly.
Timely responses to emails (within 1 hour) and voicemails (within 1 hour) (internal and external).
Escalation of problems to Management when necessary.
Assist in office appearance and maintenance.
Answer the door and properly screen/sign-in visitors.
Phone is to be answered by the 3rd ring.
REQUIRED SKILLS AND EXPERIENCE
At least 1 years of customer service experience
High sense of urgency and attention to detail
Ability to work under pressure in a high-volume environment
Professional and good communication skills
Strong organizational skills with an understanding on prioritization
Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
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