OSP Field Installation and Repair Technician (Lead)
GoNetspeed, Newport, RI, United States
Job Summary
Independently install, troubleshoot, and repair FTTH services for residential and small to medium business customers
Lead complex installations, service activations, and advanced trouble resolution with minimal supervision
Serve as a technical escalation point for fiber, Wi Fi, and in home networking issues
Support and assist contract installation resources to ensure consistent quality and customer experience
Support inventory counts, distribution and reconciliation as needed
Assists management in workload resource scheduling as needed
Participate in a rotating on call schedule to support after hours service restoration and critical outages
Primary Responsibilities
Fiber Installation & Service
Complete FTTH installations including fiber drops, ONTs, network interface devices, in home wiring, and routers
Perform fiber testing, troubleshooting, splicing, and field repair
Configure customer networking equipment
Perform interior customer phone backfeeding only
Work independently while maintaining quality and safety standards
Advanced Wi Fi & Networking
Perform advanced Wi Fi troubleshooting related to coverage, interference, and performance
Install and troubleshoot mesh Wi Fi and extender systems
Resolve Wi Fi issues during installs and trouble tickets
Contractor Oversight
Act as a point of escalation for contract installation resources
Assist with troubleshooting, workmanship correction, and standard adherence
Leadership & Safety
Serve as a technical resource for other technicians
Maintain documentation, tools, inventory, and safety compliance
Knowledge, Skills & Abilities
Strong understanding of FTTH architecture and service practices
Advanced Wi Fi and home networking troubleshooting skills
Proficiency with fiber testing equipment and diagnostics
Attention to detail and commitment to customer experience
On Call & Schedule Expectations
Participate in a rotating on call schedule to support after hours service issues, outages, and restorations
Availability for evenings, weekends, and emergency response as required
Flexible scheduling due to customer demand, construction activity, outages, and weather
Requirements
Valid driver’s license
Strong verbal and written communication skills
Ability to work independently with minimal supervision
Comfortable working in varied indoor and outdoor environments
Ability to manage multiple tasks and make sound field decisions
Education & Experience
High School Diploma or equivalent required
Prior FTTH experience strongly preferred
Lead or senior technician experience preferred
Preferred Certifications
FOA CFOT (Certified Fiber Optic Technician) or equivalent
OSHA 10 or OSHA 30
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
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Independently install, troubleshoot, and repair FTTH services for residential and small to medium business customers
Lead complex installations, service activations, and advanced trouble resolution with minimal supervision
Serve as a technical escalation point for fiber, Wi Fi, and in home networking issues
Support and assist contract installation resources to ensure consistent quality and customer experience
Support inventory counts, distribution and reconciliation as needed
Assists management in workload resource scheduling as needed
Participate in a rotating on call schedule to support after hours service restoration and critical outages
Primary Responsibilities
Fiber Installation & Service
Complete FTTH installations including fiber drops, ONTs, network interface devices, in home wiring, and routers
Perform fiber testing, troubleshooting, splicing, and field repair
Configure customer networking equipment
Perform interior customer phone backfeeding only
Work independently while maintaining quality and safety standards
Advanced Wi Fi & Networking
Perform advanced Wi Fi troubleshooting related to coverage, interference, and performance
Install and troubleshoot mesh Wi Fi and extender systems
Resolve Wi Fi issues during installs and trouble tickets
Contractor Oversight
Act as a point of escalation for contract installation resources
Assist with troubleshooting, workmanship correction, and standard adherence
Leadership & Safety
Serve as a technical resource for other technicians
Maintain documentation, tools, inventory, and safety compliance
Knowledge, Skills & Abilities
Strong understanding of FTTH architecture and service practices
Advanced Wi Fi and home networking troubleshooting skills
Proficiency with fiber testing equipment and diagnostics
Attention to detail and commitment to customer experience
On Call & Schedule Expectations
Participate in a rotating on call schedule to support after hours service issues, outages, and restorations
Availability for evenings, weekends, and emergency response as required
Flexible scheduling due to customer demand, construction activity, outages, and weather
Requirements
Valid driver’s license
Strong verbal and written communication skills
Ability to work independently with minimal supervision
Comfortable working in varied indoor and outdoor environments
Ability to manage multiple tasks and make sound field decisions
Education & Experience
High School Diploma or equivalent required
Prior FTTH experience strongly preferred
Lead or senior technician experience preferred
Preferred Certifications
FOA CFOT (Certified Fiber Optic Technician) or equivalent
OSHA 10 or OSHA 30
GoNetspeed is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability.
#J-18808-Ljbffr