Rental Coordinator
Thompson Tractor Company, Pensacola, FL, United States
Overview
The Rental Coordinator is responsible for coordinating equipment rentals including compact construction equipment, building construction product, material handling, and allied equipment working directly with customers, prospects, and sales representatives. Knowledge of the equipment industry is essential for this position. The Rental Coordinator must be able to perform independently with limited supervision. The ability to manage multiple priorities is essential for this position. The Rental Coordinator will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Essential Responsibilities & Expectations
Receives incoming calls and records detailed customer information
Organizes workspace for easy access to product information and rental rates
Completes rental reservations and rental contracts
Documents all missed rental opportunities
Arranges store to promote sales of merchandise
Closes rental contracts and creates invoices daily
Works with equipment sales representatives to ensure customer satisfaction
Follows up on overdue rentals and past due invoices
Understands common equipment failure causes and resolves problems
Negotiate mutually agreeable settlements on customer complaints
Other duties as assigned by supervisor
Uphold the core values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.
Qualifications
Education
High school diploma or the equivalent
Experience
Entry level with 0-2 years’ experience and completed 20 hours of LMS classes within the first two years of employment in order to proceed to the next level
Candidates must possess the ability to quickly acquire the following required Skills and Competencies
Skills and Competencies
Relationship building skills
Problem resolution
High mechanical aptitude
Excellent written communication
Professional email etiquette
Advanced computing skills
Proficiency in Excel
Job Training
TTCo and supplier computer programs
OSHA and MSHA required training
Compliance training
Safety Summary
Working Conditions
Work is normally performed in a company office, worksite, or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Sitting for extended periods of time and standing on hard surfaces for extended periods of time is often required.
Physical Requirements
Speaking
Listening
Writing
Typing
Reaching
Kneeling
Grasping
Stooping
Lifting items up to 25 lbs.
Climbing on equipment
Driving (day and night)
Job Hazards
Tripping, falling, slipping
Repetitive hand motion (computer work)
Back and neck strain
Stress
Potential harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
#J-18808-Ljbffr
The Rental Coordinator is responsible for coordinating equipment rentals including compact construction equipment, building construction product, material handling, and allied equipment working directly with customers, prospects, and sales representatives. Knowledge of the equipment industry is essential for this position. The Rental Coordinator must be able to perform independently with limited supervision. The ability to manage multiple priorities is essential for this position. The Rental Coordinator will demonstrate initiative, resilience, attention to detail, sense of urgency, commitment to teamwork, enthusiasm for customer service, and dedication to finding solutions in an efficient manner.
Essential Responsibilities & Expectations
Receives incoming calls and records detailed customer information
Organizes workspace for easy access to product information and rental rates
Completes rental reservations and rental contracts
Documents all missed rental opportunities
Arranges store to promote sales of merchandise
Closes rental contracts and creates invoices daily
Works with equipment sales representatives to ensure customer satisfaction
Follows up on overdue rentals and past due invoices
Understands common equipment failure causes and resolves problems
Negotiate mutually agreeable settlements on customer complaints
Other duties as assigned by supervisor
Uphold the core values of Safe and Secure, Stronger Together, People of Integrity, and Driven to Serve.
Qualifications
Education
High school diploma or the equivalent
Experience
Entry level with 0-2 years’ experience and completed 20 hours of LMS classes within the first two years of employment in order to proceed to the next level
Candidates must possess the ability to quickly acquire the following required Skills and Competencies
Skills and Competencies
Relationship building skills
Problem resolution
High mechanical aptitude
Excellent written communication
Professional email etiquette
Advanced computing skills
Proficiency in Excel
Job Training
TTCo and supplier computer programs
OSHA and MSHA required training
Compliance training
Safety Summary
Working Conditions
Work is normally performed in a company office, worksite, or shop environment. Exposure to physical risk and all-weather conditions is associated with this position. Sitting for extended periods of time and standing on hard surfaces for extended periods of time is often required.
Physical Requirements
Speaking
Listening
Writing
Typing
Reaching
Kneeling
Grasping
Stooping
Lifting items up to 25 lbs.
Climbing on equipment
Driving (day and night)
Job Hazards
Tripping, falling, slipping
Repetitive hand motion (computer work)
Back and neck strain
Stress
Potential harm from operating office equipment
Thompson Tractor is an Equal Opportunity Employer including Veterans and Individuals with Disabilities.
#J-18808-Ljbffr