Night Audit Supervisor
Makeready, Dallas, TX, United States
Recognized for more than a century as the iconic address for Dallas hospitality, The Adolphus offers timeless culture, vibrant and storied surroundings, imaginative and collaborative food and drink, and immersive experiences. In its reimagining, the 407‑room downtown hotel recalls a grand European home.
Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and is an integral part of setting up the property for the day ahead. Daily duties include providing excellent customer service to guests, keeping the front desk orderly, reconciling all accounts, and processing invoices.
Responsibilities
Balance the accounts from the day shift
Manage front‑desk activity and handle guest check‑ins and check‑outs
Ensure customer satisfaction by scheduling wake‑up calls and other concierge activities according to guest preference
Balance and audit accounts for accuracy
Identify and resolve discrepancies
Handle requests and complaints and direct them to other team members or departments accordingly
Answer all internal and external calls and inquiries
Qualifications
Prior experience highly preferred
Attention to detail
Ability to handle multiple requests simultaneously
Benefits
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company‑matched dependent care & 401(k), student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well‑being of our team is our top priority.
Equal Opportunity Employer
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
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Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and is an integral part of setting up the property for the day ahead. Daily duties include providing excellent customer service to guests, keeping the front desk orderly, reconciling all accounts, and processing invoices.
Responsibilities
Balance the accounts from the day shift
Manage front‑desk activity and handle guest check‑ins and check‑outs
Ensure customer satisfaction by scheduling wake‑up calls and other concierge activities according to guest preference
Balance and audit accounts for accuracy
Identify and resolve discrepancies
Handle requests and complaints and direct them to other team members or departments accordingly
Answer all internal and external calls and inquiries
Qualifications
Prior experience highly preferred
Attention to detail
Ability to handle multiple requests simultaneously
Benefits
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company‑matched dependent care & 401(k), student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well‑being of our team is our top priority.
Equal Opportunity Employer
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
#J-18808-Ljbffr