Auto Litigation Claims Specialist
Zurich North America, Omaha, NE, United States
Overview
Zurich North America Claims offers a hybrid work model emphasizing flexibility. The candidate may report to North American Claims offices in Atlanta, GA; Schaumburg, IL; Addison, TX; or Omaha, NE. The role Auto Litigation Claims Specialist reports to an Auto Claims Handling Manager and may work out of any Zurich North America office in the United States.
Responsibilities
Work closely with attorneys internally and externally
Partner with attorneys on complex claims cases
Claims process management, work closely with attorney
Handle auto litigated claims
Can handle high exposure claims
Document claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claims
Exercise judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence
Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage
Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate
Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims
Assess damages by calculating applicable damages or range of damages allowed by law
Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits
Meet quality standards by following best practices
Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts
Ensure legal compliance by following state and federal laws and regulations and internal control requirements
Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud
Basic Qualifications
Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area OR
Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area OR
Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR
High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area AND
Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets and products
Microsoft Office experience
Preferred Qualifications
Auto commercial experience
Personal lines auto experience
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem-solving skills
Solid time management, prioritization and multi-tasking skills
Experience collaborating in a team environment and building cross functional working relationships
Adept in identifying and explaining complex claims and moderately complex claims
Ability to determine the scope and exposure for moderately complex claims
Ability to develop and execute a negotiation strategy and plan for resolution
Ability to identify subtleties in customer/client and/or business partner interactions
Ability to present information necessary to propose a claim resolution to stakeholders
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.
The pay range shown is a national average and may vary by location. The proposed salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Schaumburg, AM - Addison, AM - Atlanta, AM - Omaha
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag:
#J-18808-Ljbffr
Zurich North America Claims offers a hybrid work model emphasizing flexibility. The candidate may report to North American Claims offices in Atlanta, GA; Schaumburg, IL; Addison, TX; or Omaha, NE. The role Auto Litigation Claims Specialist reports to an Auto Claims Handling Manager and may work out of any Zurich North America office in the United States.
Responsibilities
Work closely with attorneys internally and externally
Partner with attorneys on complex claims cases
Claims process management, work closely with attorney
Handle auto litigated claims
Can handle high exposure claims
Document claims file by accurately capturing and updating claims data/information in compliance with best practices for low to moderate exposure and complexity personal or commercial line claims
Exercise judgement to determine liability by gathering and analyzing relevant facts; utilizing applicable law; establishing basic principles of negligence
Exercise judgment to determine policy verification and coverage determination by analyzing applicable coverage for claims and determining whether the loss falls within the coverage
Work to have a timely resolution to claims by developing case strategy; developing a case evaluation; escalating issues as appropriate
Establish timely reserves and perform ongoing review throughout claims cycle within authority limit by estimating and validating value of claims
Assess damages by calculating applicable damages or range of damages allowed by law
Negotiate settlement of claim by establishing appropriate negotiation strategy and utilizing available tools and resources within authority limits
Meet quality standards by following best practices
Ensure customer service by proactively communicating information; responding to inquiries; following customer protocols and may participating in customer marketing efforts
Ensure legal compliance by following state and federal laws and regulations and internal control requirements
Refer claim to subrogation and fraud teams by identifying potential subrogation and fraud
Basic Qualifications
Bachelor’s Degree and 3 or more years of experience in the Claims or Insurance area OR
Zurich Certified Insurance Apprentice, including an Associate Degree and 3 or more years of experience in Claims or Insurance area OR
Completion of Zurich Claims Training Program and 2 or more years of experience in the Claims or Insurance area OR
High School Diploma or Equivalent and 5 or more years of experience in the Claims or Insurance area AND
Must obtain and maintain required adjuster license(s)
Knowledge of insurance regulations, markets and products
Microsoft Office experience
Preferred Qualifications
Auto commercial experience
Personal lines auto experience
Effective verbal and written communication skills
Strong analytical, critical thinking, and problem-solving skills
Solid time management, prioritization and multi-tasking skills
Experience collaborating in a team environment and building cross functional working relationships
Adept in identifying and explaining complex claims and moderately complex claims
Ability to determine the scope and exposure for moderately complex claims
Ability to develop and execute a negotiation strategy and plan for resolution
Ability to identify subtleties in customer/client and/or business partner interactions
Ability to present information necessary to propose a claim resolution to stakeholders
Your pay at Zurich is based on your role, location, skills, and experience. We follow local laws to ensure fair compensation. You may also be eligible for bonuses and merit increases. If your expectations are above the listed range, we still encourage you to apply—your unique background matters to us.
The pay range shown is a national average and may vary by location. The proposed salary range for this position is $59,900.00 - $98,200.00, with short-term incentive bonus eligibility set at 10%.
Why Zurich?
At Zurich, we value your ideas and experience. We offer growth, inclusion, and a supportive environment—so you can help shape the future of insurance. Zurich North America is a leader in risk management, with over 150 years of expertise and coverage across 25+ industries, including 90% of the Fortune 500®. Join us for a brighter future—for yourself and our customers.
Zurich in North America does not discriminate based on race, ethnicity, color, religion, national origin, sex, gender expression, gender identity, genetic information, age, disability, protected veteran status, marital status, sexual orientation, pregnancy or other characteristics protected by applicable law. Equal Opportunity Employer disability/vets.
Zurich complies with 18 U.S. Code 1033.
Please note: Zurich does not accept unsolicited CVs from agencies. Preferred vendors should use our Recruiting Agency Portal.
Location(s): AM - Schaumburg, AM - Addison, AM - Atlanta, AM - Omaha
Remote Working: Hybrid
Schedule: Full Time
Employment Sponsorship Offered: No
Linkedin Recruiter Tag:
#J-18808-Ljbffr