Bilingual Airport Customer Service Agent
ABM Industries, Portland, OR, United States
Job Summary
The Ambassador Customer Assistant provides assistance and information to airport passengers.
Benefits
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).
Qualifications
Basic Qualifications:
Must be 18 years of age or older
No high school diploma, GED or college degree required
No experience required; on‑the‑job training provided
Bilingual Spanish/English
Preferred Qualifications:
One (1) year of customer service or similar work experience preferred
One (1) year of face‑to‑face customer service or similar work experience preferred
Responsibilities
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry‑on baggage size requirements
Coordinate passenger lines at check‑in to ensure a smooth, orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check‑in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with grooming of aircraft to maintain a clean and elevated in‑flight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
Equal Employment Opportunity
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888‑328‑8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.
ABM participates in the U.S. Department of Homeland Security E‑Verify program.
ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
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The Ambassador Customer Assistant provides assistance and information to airport passengers.
Benefits
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM).
Qualifications
Basic Qualifications:
Must be 18 years of age or older
No high school diploma, GED or college degree required
No experience required; on‑the‑job training provided
Bilingual Spanish/English
Preferred Qualifications:
One (1) year of customer service or similar work experience preferred
One (1) year of face‑to‑face customer service or similar work experience preferred
Responsibilities
Act as a Welcome Ambassador for arriving passengers
Greet and engage with passengers in and around the terminal area to offer informational assistance
Communicate effectively with passengers regarding airport and airline services available
Assist the Airline Passenger Assistant (aka Wheelchair Agent) with transporting passengers in wheelchairs to and from flights
Escort unaccompanied minors
Assist with baggage as required
Monitor and enforce carry‑on baggage size requirements
Coordinate passenger lines at check‑in to ensure a smooth, orderly and efficient flow of passengers during peak times
Provide assistance to passengers using kiosks to check‑in
Assist the Aircraft Cabin Agent (aka Aircraft Cleaner) with grooming of aircraft to maintain a clean and elevated in‑flight experience for passengers
Transfer and distribute wheelchairs as needed
Alert maintenance employees about malfunctioning restrooms, elevators, or other equipment
Report hazards and incidents encountered in daily operation
Follow safety precautions at all times
About Us
ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.
Equal Employment Opportunity
ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888‑328‑8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case‑by‑case basis.
ABM participates in the U.S. Department of Homeland Security E‑Verify program.
ABM is a military‑friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world‑class training program and ample opportunities to use the skills you developed while serving our country.
ABM directs all applicants to apply at www.abm.com/careers. ABM does not accept unsolicited resumes or submissions outside of this portal. Applicants should submit their application by clicking Apply Now.
#J-18808-Ljbffr