IT Service Desk Technician
Diality, Irvine, CA, United States
Overview
Diality is a medical device company focused on developing solutions to improve lives impacted by kidney disease. Diality offers the Moda-flx Hemodialysis System, a user-friendly, mobile, and connected hemodialysis system designed to maximize clinical flexibility and ease-of-use for both clinical and non-clinical users. The Moda-flx Hemodialysis system combines flow rate capabilities of conventional in-center dialysis devices with a fully integrated reverse osmosis (RO) water filtration system to provide a broad range of prescriptions and meet the needs of any professional dialysis care setting.
Responsibilities
Provide Tier 1 support for hardware, software, and user access issues
Respond to service desk tickets and document resolutions
Support onboarding and offboarding activities
Assist with endpoint setup, patching, and MFA enforcement
Escalate incidents to MSP or Systems Administrator as required
Configure, maintain, and support network-connected devices such as printers, and scanners
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365
Required Skills & Abilities
Strong customer service and communication skills
Working knowledge of Windows, macOS, Microsoft 365
Basic understanding of cybersecurity and access controls
Ability to follow SOPs in a regulated environment
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications
Education & Experience
2–4 years of IT support experience
Associate or Bachelor’s degree in IT or related field preferred
Experience in server implementation and management
Experience with cloud migration strategies and risk management in IT environments
Strong track record with software validation and IT compliance documentation
Travel
5% travel domestically or internationally
Physical Requirements
Primarily office-based with up to 5% domestic/international travel
The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.
#J-18808-Ljbffr
Diality is a medical device company focused on developing solutions to improve lives impacted by kidney disease. Diality offers the Moda-flx Hemodialysis System, a user-friendly, mobile, and connected hemodialysis system designed to maximize clinical flexibility and ease-of-use for both clinical and non-clinical users. The Moda-flx Hemodialysis system combines flow rate capabilities of conventional in-center dialysis devices with a fully integrated reverse osmosis (RO) water filtration system to provide a broad range of prescriptions and meet the needs of any professional dialysis care setting.
Responsibilities
Provide Tier 1 support for hardware, software, and user access issues
Respond to service desk tickets and document resolutions
Support onboarding and offboarding activities
Assist with endpoint setup, patching, and MFA enforcement
Escalate incidents to MSP or Systems Administrator as required
Configure, maintain, and support network-connected devices such as printers, and scanners
Administer user accounts, permissions, email distribution groups, and security groups within Active Directory and Microsoft 365
Required Skills & Abilities
Strong customer service and communication skills
Working knowledge of Windows, macOS, Microsoft 365
Basic understanding of cybersecurity and access controls
Ability to follow SOPs in a regulated environment
Strong background in troubleshooting Windows OS, Active Directory, networking, and enterprise applications
Education & Experience
2–4 years of IT support experience
Associate or Bachelor’s degree in IT or related field preferred
Experience in server implementation and management
Experience with cloud migration strategies and risk management in IT environments
Strong track record with software validation and IT compliance documentation
Travel
5% travel domestically or internationally
Physical Requirements
Primarily office-based with up to 5% domestic/international travel
The information contained in this job description is for compliance with the Americans with Disabilities Act (ADA) and is not an exhaustive list of duties performed for this position.
#J-18808-Ljbffr