Helpdesk Technician

Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Under the leader of our executives- who have owned and managed properties for more than 30 years, Eagle Rock Properties has emerged as a pioneering force in the industry.
We are seeking an experienced, highly motivated Helpdesk technician with outstanding troubleshooting and communication skills to provide hardware and software end user support. Individuals should have a strong attention to detail and a commitment to providing excellent customer service.
Responsibilities

Provide remote and on-site end-user technical support
Upgrade, maintain and troubleshoot desktop hardware and software
Productivity application support (Microsoft Office 365 Suite, Teams, OneDrive)
Provision and troubleshoot mobile devices (iPhones and iPads)
Maintain Printers, Scanners, and Multifunction devices
Maintain and troubleshoot VPN and Remote Access connectivity
Onboard and Offboard personnel as needed
Create, update, and maintain support documentation, tickets, and procedures
Support in the provision of new branch offices
Occasional travel to remote offices
Recommended Skills

Microsoft Windows 10 and 11
Active Directory, DNS, DHCP, TCP/IP
Microsoft Intune Mobile Device Management (MDM)
Solid troubleshooting and problem-solving skills
Must have a car and valid driver’s license
Required Qualifications

Minimum 3 years of experience in an IT support role
IT certifications preferred (ex: CompTIA A+, Net+, Microsoft MCP)
Eagle Rock Properties provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics

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