Amazon Connect Developer
Turnberry Solutions, West Des Moines, IA, United States
Duration:
12+ Months
Location:
IA-West Des Moines, Hybrid 3-4 days onsite
Overview:
Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As an Amazon Connect Developer, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.
Responsibilities
Design, develop, optimize, and support Amazon Connect solutions
Support and enhance 16 customer contact center operations
Rotate with two other developers in managing production support one out of every three weeks
Collaborate closely with Data and Integration teams and telephony business (non-technical) users
Production support for SCV and Amazon Connect, including non-technical end-user support, issue triage, and root-cause analysis across Salesforce, AWS, and telephony layers
Qualifications
Hands‑on Salesforce Service Cloud Voice (SCV) expertise, including configuration, call routing, Omni‑Channel integration, and troubleshooting within the Salesforce–Amazon Connect ecosystem
Amazon Connect call flow design and development, including Contact Flows, routing profiles, queues, prompts, and telephony configuration
Experience with AWS Lambda development, building and maintaining Lambda functions used in Amazon Connect integrations, data dips, and SCV workflows
Telephony and voice platform testing experience, including end‑to‑end call flow validation, CTI behavior, call quality checks, and error path testing
Strong written and verbal communication skills
Ability to translate technical issues into clear guidance for business stakeholders and support teams
Preferred Qualifications
Insurance or financial services background
Experience with ticketing systems: ServiceNow, Zendesk, Ivanti
Experience with Agile platforms: Jira, Azure DevOps, Trello
The salary range for this role is $95,000 to $135,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far‑reaching choice of benefits and incentives.
At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry. Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans With Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.
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12+ Months
Location:
IA-West Des Moines, Hybrid 3-4 days onsite
Overview:
Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As an Amazon Connect Developer, you will join Turnberry's Digital Modernization practice, where technology and strategy combine to deliver exceptional digital experiences, empowering organizations to thrive in today's digital market.
Responsibilities
Design, develop, optimize, and support Amazon Connect solutions
Support and enhance 16 customer contact center operations
Rotate with two other developers in managing production support one out of every three weeks
Collaborate closely with Data and Integration teams and telephony business (non-technical) users
Production support for SCV and Amazon Connect, including non-technical end-user support, issue triage, and root-cause analysis across Salesforce, AWS, and telephony layers
Qualifications
Hands‑on Salesforce Service Cloud Voice (SCV) expertise, including configuration, call routing, Omni‑Channel integration, and troubleshooting within the Salesforce–Amazon Connect ecosystem
Amazon Connect call flow design and development, including Contact Flows, routing profiles, queues, prompts, and telephony configuration
Experience with AWS Lambda development, building and maintaining Lambda functions used in Amazon Connect integrations, data dips, and SCV workflows
Telephony and voice platform testing experience, including end‑to‑end call flow validation, CTI behavior, call quality checks, and error path testing
Strong written and verbal communication skills
Ability to translate technical issues into clear guidance for business stakeholders and support teams
Preferred Qualifications
Insurance or financial services background
Experience with ticketing systems: ServiceNow, Zendesk, Ivanti
Experience with Agile platforms: Jira, Azure DevOps, Trello
The salary range for this role is $95,000 to $135,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far‑reaching choice of benefits and incentives.
At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry. Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.
Americans With Disabilities Act (ADA)
Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.
#J-18808-Ljbffr