Associate Technical Support Analyst
Kanz, Chicago, IL, United States
Job Overview
The Associate Technical Support Analyst delivers high‑touch, white‑glove technical support to senior leadership and key stakeholders across the organization. The role ensures a seamless, secure, and highly reliable technology experience for executives in office environments, remote work settings, and during travel.
Executive Technical Support
Provide high‑touch, white‑glove technical support for executives, senior leaders, and VIP stakeholders.
Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues.
Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios.
Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals.
Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms.
Endpoint and Device Management
Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies.
Perform device imaging, provisioning, updates, and lifecycle management.
Manage endpoint configurations, patches, and security policies in accordance with organizational standards.
Troubleshoot issues related to operating systems, productivity tools, conferencing platforms, and enterprise applications.
Meeting, Event, and Presentation Support
Provide on‑site or remote support for executive meetings, board meetings, and high‑profile events.
Prepare conference rooms, audio‑visual systems, and collaboration technologies to ensure flawless presentations.
Troubleshoot live technical issues during meetings and presentations with minimal disruption.
Coordinate with corporate events teams and AV specialists to support executive‑level functions.
Incident and Service Management
Respond to service requests and incidents with a strong sense of urgency and professionalism.
Document technical issues, troubleshooting steps, and resolutions within the IT service management system.
Escalate complex issues to specialized IT teams while maintaining ownership and communication with stakeholders.
Monitor recurring issues and proactively recommend long‑term solutions.
Security and Compliance
Maintain strict adherence to corporate security standards and best practices.
Support secure device configurations, encryption, and authentication protocols.
Handle sensitive information with a high degree of discretion and confidentiality.
Partner with cybersecurity teams to ensure executive systems remain protected against emerging threats.
Cross‑Functional Collaboration
Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications.
Collaborate with facilities, events teams, and executive assistants to coordinate technology support needs.
Participate in IT projects related to workplace technology improvements and executive support services.
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
2–5 years of experience in IT support, help desk operations, or executive technical support.
Experience supporting Windows and macOS operating systems.
Strong troubleshooting skills across hardware, operating systems, networking, and enterprise software.
Experience supporting collaboration platforms such as Microsoft Teams, Zoom, or similar tools.
Knowledge of mobile device management (MDM) and endpoint management platforms.
Excellent written and verbal communication skills with the ability to interact professionally with senior leadership.
Demonstrated ability to manage multiple priorities in fast‑paced environments.
Strong attention to detail and commitment to delivering exceptional customer service.
Preferred Qualifications
Experience supporting executive leadership or VIP technology environments.
Familiarity with enterprise identity and access management systems.
Knowledge of endpoint management tools such as Microsoft Intune, Jamf, or similar platforms.
Experience supporting audio‑visual systems and conference room technologies.
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.
Benefits
Opportunities for learning and development through a wide range of programs.
Internal digital platforms that promote self‑learning.
Development programs focused on leadership skills.
Specialized training tailored to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, behavior, leadership, and milestones.
Financial wellness programs to support personal goals.
Flexibility program allowing work‑day adjustments to balance personal and work life.
Family benefits such as WellnessLine, agreements and discounts, scholarship programs, and aid plans.
Work Authorization
RRS Group will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.
Work Hours
Varies upon the needs of the global department.
EEO Statement
RRS Group is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. RRS will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. RRS Group will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
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The Associate Technical Support Analyst delivers high‑touch, white‑glove technical support to senior leadership and key stakeholders across the organization. The role ensures a seamless, secure, and highly reliable technology experience for executives in office environments, remote work settings, and during travel.
Executive Technical Support
Provide high‑touch, white‑glove technical support for executives, senior leaders, and VIP stakeholders.
Deliver rapid troubleshooting and resolution of hardware, software, network, and collaboration tool issues.
Support executives across multiple environments including corporate offices, remote work locations, and travel scenarios.
Configure, deploy, and maintain executive devices including laptops, mobile devices, tablets, and peripherals.
Ensure seamless connectivity to enterprise systems, secure networks, and collaboration platforms.
Endpoint and Device Management
Install, configure, and maintain Windows and macOS workstations, mobile devices, and related technologies.
Perform device imaging, provisioning, updates, and lifecycle management.
Manage endpoint configurations, patches, and security policies in accordance with organizational standards.
Troubleshoot issues related to operating systems, productivity tools, conferencing platforms, and enterprise applications.
Meeting, Event, and Presentation Support
Provide on‑site or remote support for executive meetings, board meetings, and high‑profile events.
Prepare conference rooms, audio‑visual systems, and collaboration technologies to ensure flawless presentations.
Troubleshoot live technical issues during meetings and presentations with minimal disruption.
Coordinate with corporate events teams and AV specialists to support executive‑level functions.
Incident and Service Management
Respond to service requests and incidents with a strong sense of urgency and professionalism.
Document technical issues, troubleshooting steps, and resolutions within the IT service management system.
Escalate complex issues to specialized IT teams while maintaining ownership and communication with stakeholders.
Monitor recurring issues and proactively recommend long‑term solutions.
Security and Compliance
Maintain strict adherence to corporate security standards and best practices.
Support secure device configurations, encryption, and authentication protocols.
Handle sensitive information with a high degree of discretion and confidentiality.
Partner with cybersecurity teams to ensure executive systems remain protected against emerging threats.
Cross‑Functional Collaboration
Work closely with enterprise IT teams including infrastructure, networking, cybersecurity, and applications.
Collaborate with facilities, events teams, and executive assistants to coordinate technology support needs.
Participate in IT projects related to workplace technology improvements and executive support services.
Required Qualifications
Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
2–5 years of experience in IT support, help desk operations, or executive technical support.
Experience supporting Windows and macOS operating systems.
Strong troubleshooting skills across hardware, operating systems, networking, and enterprise software.
Experience supporting collaboration platforms such as Microsoft Teams, Zoom, or similar tools.
Knowledge of mobile device management (MDM) and endpoint management platforms.
Excellent written and verbal communication skills with the ability to interact professionally with senior leadership.
Demonstrated ability to manage multiple priorities in fast‑paced environments.
Strong attention to detail and commitment to delivering exceptional customer service.
Preferred Qualifications
Experience supporting executive leadership or VIP technology environments.
Familiarity with enterprise identity and access management systems.
Knowledge of endpoint management tools such as Microsoft Intune, Jamf, or similar platforms.
Experience supporting audio‑visual systems and conference room technologies.
Industry certifications such as CompTIA A+, Network+, or Microsoft certifications.
Benefits
Opportunities for learning and development through a wide range of programs.
Internal digital platforms that promote self‑learning.
Development programs focused on leadership skills.
Specialized training tailored to the role.
Learning experiences with internal and external providers.
Recognition programs for seniority, behavior, leadership, and milestones.
Financial wellness programs to support personal goals.
Flexibility program allowing work‑day adjustments to balance personal and work life.
Family benefits such as WellnessLine, agreements and discounts, scholarship programs, and aid plans.
Work Authorization
RRS Group will not sponsor applicants for work visas in connection with this position. Future sponsorship will not be considered.
Work Hours
Varies upon the needs of the global department.
EEO Statement
RRS Group is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. RRS will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. RRS Group will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
#J-18808-Ljbffr