Systems Engineer
ServiceTitan, Glendale, CA, United States
ServiceTitan is a technology company that powers the trades. We’re looking for a Systems Engineer to join our Corporate IT Infrastructure team. This hands‑on, high‑ownership role is responsible for designing, deploying, and operating our Azure cloud environment, on‑premises server infrastructure, and enterprise automation capabilities. You will help define how we build and scale our infrastructure as the company grows.
What You’ll Do
Own Azure Cloud Infrastructure
Design, deploy, and manage Azure infrastructure including compute, networking, storage, and identity services
Build and maintain infrastructure using Terraform and/or Bicep for repeatable, version‑controlled, auditable deployments
Drive cloud cost optimization, security posture, and reliability across our Azure environment
Work with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI‑powered internal tooling
Manage On‑Premises & Hybrid Infrastructure
Administer Windows Server and Linux environments across on‑prem and hybrid deployments
Manage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync health
Maintain and optimize VMware virtualization infrastructure (ESXi, vCenter)
Own server lifecycle: provisioning, patching, decommissioning, and capacity planning
Build Automation & Drive Engineering Efficiency
Develop PowerShell, Bash, and Python scripts to automate repetitive infrastructure tasks
Apply AI‑assisted development tools to accelerate scripting, operational efficiency, and documentation
Identify opportunities to reduce manual toil through proactive tooling and workflow improvements
Maintain ticket discipline and workload visibility for all infrastructure activities
Partner Across the Business
Collaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflows
Produce and maintain accurate, comprehensive runbooks and system documentation
Proactively surface infrastructure risks and improvement opportunities to leadership
What You’ll Bring
5+ years of hands‑on experience in a Systems Engineer or Infrastructure Engineer role
Deep Azure infrastructure expertise — compute, networking, identity, storage, and hybrid connectivity
Proficiency with Terraform and/or Bicep
Strong scripting skills in PowerShell and/or Bash or Python
Solid experience administering Windows Server and Active Directory in enterprise environments
Linux server administration in production environments
VMware virtualization experience (ESXi, vCenter)
Experience with enterprise identity platforms such as Okta and Azure AD / Entra ID
Hands‑on experience applying AI and automation tools to infrastructure operations
Strong communication skills and a track record of cross‑functional collaboration
Preferred Qualifications
Experience with Azure Microsoft Foundry and/or Model Context Protocol (MCP) integrations
Azure certifications: AZ‑104, AZ‑305, or equivalent
Demonstrated ability to move from reactive support to proactive infrastructure ownership
How Success Is Measured
Infrastructure reliability and reduction in unplanned incidents
Increased automation coverage and reduction of manual operational toil
Timely, well‑documented project delivery with measurable business impact
Strong cross‑functional partnerships with Help Desk, Security, and Identity teams
Use of AI Technology
We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer‑nominated awards, and more.
Holistic health and wellness benefits: Company‑paid medical, dental, and vision (with 100% employer‑paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on‑demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. The expected salary range for this role for candidates residing in the United States is between $86,600 USD – $115,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
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What You’ll Do
Own Azure Cloud Infrastructure
Design, deploy, and manage Azure infrastructure including compute, networking, storage, and identity services
Build and maintain infrastructure using Terraform and/or Bicep for repeatable, version‑controlled, auditable deployments
Drive cloud cost optimization, security posture, and reliability across our Azure environment
Work with Azure Microsoft Foundry and Model Context Protocol (MCP) integrations to support AI‑powered internal tooling
Manage On‑Premises & Hybrid Infrastructure
Administer Windows Server and Linux environments across on‑prem and hybrid deployments
Manage Active Directory, GPOs, DNS, DHCP, and directory integrations including Okta sync health
Maintain and optimize VMware virtualization infrastructure (ESXi, vCenter)
Own server lifecycle: provisioning, patching, decommissioning, and capacity planning
Build Automation & Drive Engineering Efficiency
Develop PowerShell, Bash, and Python scripts to automate repetitive infrastructure tasks
Apply AI‑assisted development tools to accelerate scripting, operational efficiency, and documentation
Identify opportunities to reduce manual toil through proactive tooling and workflow improvements
Maintain ticket discipline and workload visibility for all infrastructure activities
Partner Across the Business
Collaborate closely with Help Desk, Security, and Identity teams to reduce friction and improve shared workflows
Produce and maintain accurate, comprehensive runbooks and system documentation
Proactively surface infrastructure risks and improvement opportunities to leadership
What You’ll Bring
5+ years of hands‑on experience in a Systems Engineer or Infrastructure Engineer role
Deep Azure infrastructure expertise — compute, networking, identity, storage, and hybrid connectivity
Proficiency with Terraform and/or Bicep
Strong scripting skills in PowerShell and/or Bash or Python
Solid experience administering Windows Server and Active Directory in enterprise environments
Linux server administration in production environments
VMware virtualization experience (ESXi, vCenter)
Experience with enterprise identity platforms such as Okta and Azure AD / Entra ID
Hands‑on experience applying AI and automation tools to infrastructure operations
Strong communication skills and a track record of cross‑functional collaboration
Preferred Qualifications
Experience with Azure Microsoft Foundry and/or Model Context Protocol (MCP) integrations
Azure certifications: AZ‑104, AZ‑305, or equivalent
Demonstrated ability to move from reactive support to proactive infrastructure ownership
How Success Is Measured
Infrastructure reliability and reduction in unplanned incidents
Increased automation coverage and reduction of manual operational toil
Timely, well‑documented project delivery with measurable business impact
Strong cross‑functional partnerships with Help Desk, Security, and Identity teams
Use of AI Technology
We use technology, including automated and AI‑assisted tools, to support certain aspects of our recruitment process. These tools are designed to improve efficiency and enhance the candidate experience. AI tools are not used to make hiring decisions; all hiring decisions are made by our hiring teams.
What We Offer
Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer‑nominated awards, and more.
Holistic health and wellness benefits: Company‑paid medical, dental, and vision (with 100% employer‑paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.
Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on‑demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.
At ServiceTitan, we celebrate individuality and uniqueness. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. The expected salary range for this role for candidates residing in the United States is between $86,600 USD – $115,800 USD. Compensation for candidates residing outside the United States will vary by location and the specific salary range will be discussed during the hiring process. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.
#J-18808-Ljbffr