Technical Support Specialist I (CS)
DLRdmv®, Dallas, TX, United States
About DLRdmv
DLRdmv® provides streamlined software solutions for out-of-state title and registration processing. Our industry-leading solution DLR50™ features DMS integration, instant access to accurate fee quotes and forms, and full-service title processing. DLR50™ minimizes risks and keeps your loan processing on track. Trusted by dealerships nationwide, we now partner with financial institutions to simplify and accelerate the vehicle title and registration process - reducing errors, improving compliance, and enhancing the customer experience.
DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.
DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.
Position Overview
The Technical Support Specialist 1 (CS) is responsible for providing frontline technical support to end users with a strong focus on
printer and scanner troubleshooting . This role will serve as the
primary IT escalation point for the Customer Service team , ensuring fast, effective resolution of issues that impact daily operations. The role will also work closely with the product team to develop guidelines and protocols for these issues.
In addition to standard Help Desk responsibilities, this position requires deep hands-on experience diagnosing and resolving printer, scanner, and document workflow issues in a high-volume user environment. The ideal candidate is customer-focused, highly organized, and comfortable working as the go-to support contact for time-sensitive escalations.
Key Responsibilities
Printer & Scanner Support
Serve as the primary technical expert for all printer and scanner–related issues, including configuration, connectivity, performance, and maintenance
Troubleshoot hardware and software issues involving network and locally connected printers and scanners
Support document workflows, scanning applications, device drivers, and print management solutions
Coordinate with vendors and managed print providers for repairs, replacements, and advanced troubleshooting
Proactively identify recurring issues and recommend improvements or standardization
Help Desk & Customer Support
Act as the primary escalation point for Customer Service team issues routed to IT
Provide prompt, professional support for hardware, software, and peripheral issues
Clearly communicate status, expectations, and resolutions to end users
Log, track, and document all support requests in the ticketing system
Ensure issues are resolved within established service levels, with a focus on minimizing user downtime
General IT Support
Support desktops, laptops, scanners, printers, mobile devices, and related peripherals
Assist with user onboarding/offboarding, equipment setup, and access requests
Apply troubleshooting best practices and maintain accurate technical documentation
Support IT leadership with projects and initiatives as assigned
Follow IT security policies, standards, and compliance requirements
Required Qualifications
Associate’s degree in IT or related field or equivalent hands-on experience
2+ years of Help Desk or IT support experience
Strong, demonstrated experience troubleshooting printers and scanners (networked and direct-connect)
Proficiency supporting Windows 10/11 environments (macOS experience a plus)
Strong problem-solving skills and ability to work independently on escalated issues
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Ideal Qualifications
Experience supporting high-volume Customer Service or call-center environments
Experience with print servers, print queues, and document management workflows
Familiarity with ticketing systems, asset management, and IT documentation
Experience working with third-party vendors and service providers
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DLRdmv® provides streamlined software solutions for out-of-state title and registration processing. Our industry-leading solution DLR50™ features DMS integration, instant access to accurate fee quotes and forms, and full-service title processing. DLR50™ minimizes risks and keeps your loan processing on track. Trusted by dealerships nationwide, we now partner with financial institutions to simplify and accelerate the vehicle title and registration process - reducing errors, improving compliance, and enhancing the customer experience.
DLRdmv offers a competitive salary and a comprehensive benefits package including life, medical, dental, vision, and more.
DLRdmv is an EEO Employer. We sincerely appreciate your interest and will carefully evaluate your qualifications for employment. Be assured your opportunity for employment with our company will be based only on your merit without regard to race, color, religion, sex, age, national origin, mental or physical disability, or any other factor unrelated to job requirements.
Position Overview
The Technical Support Specialist 1 (CS) is responsible for providing frontline technical support to end users with a strong focus on
printer and scanner troubleshooting . This role will serve as the
primary IT escalation point for the Customer Service team , ensuring fast, effective resolution of issues that impact daily operations. The role will also work closely with the product team to develop guidelines and protocols for these issues.
In addition to standard Help Desk responsibilities, this position requires deep hands-on experience diagnosing and resolving printer, scanner, and document workflow issues in a high-volume user environment. The ideal candidate is customer-focused, highly organized, and comfortable working as the go-to support contact for time-sensitive escalations.
Key Responsibilities
Printer & Scanner Support
Serve as the primary technical expert for all printer and scanner–related issues, including configuration, connectivity, performance, and maintenance
Troubleshoot hardware and software issues involving network and locally connected printers and scanners
Support document workflows, scanning applications, device drivers, and print management solutions
Coordinate with vendors and managed print providers for repairs, replacements, and advanced troubleshooting
Proactively identify recurring issues and recommend improvements or standardization
Help Desk & Customer Support
Act as the primary escalation point for Customer Service team issues routed to IT
Provide prompt, professional support for hardware, software, and peripheral issues
Clearly communicate status, expectations, and resolutions to end users
Log, track, and document all support requests in the ticketing system
Ensure issues are resolved within established service levels, with a focus on minimizing user downtime
General IT Support
Support desktops, laptops, scanners, printers, mobile devices, and related peripherals
Assist with user onboarding/offboarding, equipment setup, and access requests
Apply troubleshooting best practices and maintain accurate technical documentation
Support IT leadership with projects and initiatives as assigned
Follow IT security policies, standards, and compliance requirements
Required Qualifications
Associate’s degree in IT or related field or equivalent hands-on experience
2+ years of Help Desk or IT support experience
Strong, demonstrated experience troubleshooting printers and scanners (networked and direct-connect)
Proficiency supporting Windows 10/11 environments (macOS experience a plus)
Strong problem-solving skills and ability to work independently on escalated issues
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Ideal Qualifications
Experience supporting high-volume Customer Service or call-center environments
Experience with print servers, print queues, and document management workflows
Familiarity with ticketing systems, asset management, and IT documentation
Experience working with third-party vendors and service providers
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