Enrollment Systems Specialist
College of the Holy Cross, Worcester, MA, United States
College of the Holy Cross
Enrollment Systems Specialist
Reporting to the Director of Enrollment Operations, the Enrollment Systems Specialist will play a central role in the administration and ongoing development of the Enrollment Management division's technology infrastructure, with a primary focus on PowerFAIDS and its integrations with institutional systems. This position serves as the primary liaison between the Financial Aid Office and ITS, and will be a key contributor to the College's implementation of the Workday Student platform. While the near‑term focus of the role is on PowerFAIDS and the Workday Student implementation, the position is expected to grow into a broader enrollment systems role, including Slate CRM. Following the Workday Student launch, the incumbent will take on increasing responsibility for Slate and other enrollment technology systems.
Major Areas of Responsibility
PowerFAIDS Administration and Optimization
Lead the continued build‑out and configuration of PowerFAIDS, including selection sets, algorithms, quality control rules, and packaging formulas
Troubleshoot PowerFAIDS issues, test system upgrades, and provide technical support to end users
Run and review queries to identify and resolve anomalies in financial aid data
Brainstorm ways to leverage PowerFAIDS to further improve financial aid processes for students and staff alike
Oversee batch importing/exporting of federal data (COD) and institutional application data (College Board)
Manage document imaging to ensure proper flow and routing of financial aid documents
Stay up to date with the latest news, versions, and release notes for PowerFAIDS
Workday Student Implementation and Integration
Serve as a primary Financial Aid Office contributor to the College's Workday Student implementation
Lead the design, testing, and documentation of financial aid data integrations between PowerFAIDS and Workday Student
Collaborate with ITS, Workday project teams, and functional stakeholders to ensure financial aid business processes are accurately reflected in system configuration
Maintain and support ongoing data integration between PowerFAIDS and PeopleSoft Campus Solutions during the transition period
Cross-Departmental Systems & Integration
Serve as the primary technology liaison between the Financial Aid Office and other college departments, including ITS, the Registrar, and the Bursar
Maintain back‑end integrations between PowerFAIDS and Slate. This work is expected to grow in scope following the Workday Student launch to include more Slate development work.
Work with technical relationship managers and application developers to propose and implement new or improved business process designs
Following the Workday Student launch, take on expanded and increasingly prominent responsibilities across enrollment systems, including Workday and Slate, with a particular focus on Slate
Data Management and Reporting
Run fund disbursement processes, monitor student accounts, and maintain records
Audit and reconcile financial aid accounts for accuracy
Create custom reports and data extracts to satisfy federal, state, and institutional requirements
Manage the use of technology across the Financial Aid Office, including PeopleSoft, Workday, IDOC, Google Workspace, and more
Documentation and Training
Create and maintain detailed process documentation and training materials for both technical staff and end users
Oversee testing, documentation, and training for new system implementations, updates, and process changes
Minimum Qualifications
Bachelor's degree from an accredited college or university required
Minimum three years of professional IT systems experience or technical financial aid administration
Expertise in PowerFAIDS required, including packaging, selection sets, and QC rules
Experience with Workday and/or PeopleSoft Campus Solutions preferred
Strong knowledge of SQL, scripting, and/or API development
Experience with data integration between enterprise systems
Solid understanding of financial aid regulations (e.g., Pell Grants, federal loans)
Experience with a relational CRM database preferred
Expertise in query development and data analysis
Core Competencies
Dependability
Flexibility
Strong interpersonal skills
Service-oriented
Excellent written and verbal communication
Independent problem solving
Digital literacy
Understanding of risk management
Innovation and creativity
Strong sense of teamwork
Project management
Understands, values, and respects diversity as an individual, in a team, and within groups while fostering an inclusive and supportive environment
Salary range: $66,000-$71,000 commensurate with experience.
Weekly Hours: 40
We provide reasonable accommodations for qualified individuals with disabilities during the hiring process. For questions or accommodation requests, contact Human Resources at hr@holycross.edu or by calling 508-793-3391.
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.
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Enrollment Systems Specialist
Reporting to the Director of Enrollment Operations, the Enrollment Systems Specialist will play a central role in the administration and ongoing development of the Enrollment Management division's technology infrastructure, with a primary focus on PowerFAIDS and its integrations with institutional systems. This position serves as the primary liaison between the Financial Aid Office and ITS, and will be a key contributor to the College's implementation of the Workday Student platform. While the near‑term focus of the role is on PowerFAIDS and the Workday Student implementation, the position is expected to grow into a broader enrollment systems role, including Slate CRM. Following the Workday Student launch, the incumbent will take on increasing responsibility for Slate and other enrollment technology systems.
Major Areas of Responsibility
PowerFAIDS Administration and Optimization
Lead the continued build‑out and configuration of PowerFAIDS, including selection sets, algorithms, quality control rules, and packaging formulas
Troubleshoot PowerFAIDS issues, test system upgrades, and provide technical support to end users
Run and review queries to identify and resolve anomalies in financial aid data
Brainstorm ways to leverage PowerFAIDS to further improve financial aid processes for students and staff alike
Oversee batch importing/exporting of federal data (COD) and institutional application data (College Board)
Manage document imaging to ensure proper flow and routing of financial aid documents
Stay up to date with the latest news, versions, and release notes for PowerFAIDS
Workday Student Implementation and Integration
Serve as a primary Financial Aid Office contributor to the College's Workday Student implementation
Lead the design, testing, and documentation of financial aid data integrations between PowerFAIDS and Workday Student
Collaborate with ITS, Workday project teams, and functional stakeholders to ensure financial aid business processes are accurately reflected in system configuration
Maintain and support ongoing data integration between PowerFAIDS and PeopleSoft Campus Solutions during the transition period
Cross-Departmental Systems & Integration
Serve as the primary technology liaison between the Financial Aid Office and other college departments, including ITS, the Registrar, and the Bursar
Maintain back‑end integrations between PowerFAIDS and Slate. This work is expected to grow in scope following the Workday Student launch to include more Slate development work.
Work with technical relationship managers and application developers to propose and implement new or improved business process designs
Following the Workday Student launch, take on expanded and increasingly prominent responsibilities across enrollment systems, including Workday and Slate, with a particular focus on Slate
Data Management and Reporting
Run fund disbursement processes, monitor student accounts, and maintain records
Audit and reconcile financial aid accounts for accuracy
Create custom reports and data extracts to satisfy federal, state, and institutional requirements
Manage the use of technology across the Financial Aid Office, including PeopleSoft, Workday, IDOC, Google Workspace, and more
Documentation and Training
Create and maintain detailed process documentation and training materials for both technical staff and end users
Oversee testing, documentation, and training for new system implementations, updates, and process changes
Minimum Qualifications
Bachelor's degree from an accredited college or university required
Minimum three years of professional IT systems experience or technical financial aid administration
Expertise in PowerFAIDS required, including packaging, selection sets, and QC rules
Experience with Workday and/or PeopleSoft Campus Solutions preferred
Strong knowledge of SQL, scripting, and/or API development
Experience with data integration between enterprise systems
Solid understanding of financial aid regulations (e.g., Pell Grants, federal loans)
Experience with a relational CRM database preferred
Expertise in query development and data analysis
Core Competencies
Dependability
Flexibility
Strong interpersonal skills
Service-oriented
Excellent written and verbal communication
Independent problem solving
Digital literacy
Understanding of risk management
Innovation and creativity
Strong sense of teamwork
Project management
Understands, values, and respects diversity as an individual, in a team, and within groups while fostering an inclusive and supportive environment
Salary range: $66,000-$71,000 commensurate with experience.
Weekly Hours: 40
We provide reasonable accommodations for qualified individuals with disabilities during the hiring process. For questions or accommodation requests, contact Human Resources at hr@holycross.edu or by calling 508-793-3391.
The College is an Equal Employment Opportunity Employer and complies with all Federal and Massachusetts laws concerning Equal Opportunity in the workplace.
#J-18808-Ljbffr