Hospital Development Coordinator
Salem Health Hospitals & Clinics, Tucson, AZ, United States
Company Overview and Mission
DCI Donor Services
(NMDS) is a designated organ procurement organization (OPO) within the state of New Mexico and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Key Responsibilities
Develop and implement a marketing plan that creates change in physician and hospital practice in the donor referral and family counseling processes, ultimately increasing organ and tissue donation in the assigned portfolio.
Perform quantitative and qualitative analysis of the hospital market to characterize donor potential and identify and engage decision‑making individuals who can influence hospital protocols to include best‑demonstrated practices for donor referrals and family counseling.
Conduct education needs assessments for assigned hospitals and develop and implement educational plans. Establish multi‑disciplinary councils within assigned hospitals, use peer level influence to forge consensus about standards of practice for the donor referral and family counseling and request process, and conduct individual meetings with decision makers to gain support and outline next steps.
Conduct field coaching and provide feedback for skill development in written and oral communications, public relations, and sales and negotiation skills for clinical coordinators.
Utilize superior customer service skills to develop and maintain relationships with referring physicians, nursing staff, and medical and executive leadership in assigned hospitals.
Disseminate and interpret data and research on increasing organ and tissue donation for medical academic audiences and policy review committees who can affect change in hospital standards of practice.
Design curriculum for and conduct professional education programs.
Respond to customer–service related issues in the hospital portfolio with appropriate internal and external individuals.
Make policy recommendations to hospital administration to ensure compliance with state and federal regulations and to increase referral and improve donation outcomes.
Develop and conduct accredited educational programs for healthcare professionals.
Customize professional education materials for one‑on‑one presentations, discussions, and both large and small audience educational forums.
Support internal staff and provide guidance on hospital relationships, develop and maintain robust hospital profiles.
Maintain accurate and timely documentation of all hospital development activities.
Perform other duties as assigned.
Physical Traits
Sits, stands, and walks. Observes, listens, speaks with hospital staff and others. Reads, prepares, and presents information. Drives to and from donor hospitals.
Qualifications
Education Required: BA or BS in Business, Education, Public Health, or a health‑care related field.
Experience
Two to four years of health‑care experience with families, counseling, bereavement, and/or crisis intervention, or 3‑5 years of experience in hospital relations or OPO.
Experience with performance‑improvement strategies, stakeholder engagement, and project coordination.
Proven ability to build and maintain strategic relationships with healthcare professionals, including physicians, nurses, and hospital administrators.
Ability to initiate and lead multi‑disciplinary teams or councils to improve hospital donation practices and family care.
Experience delivering hospital‑based education or in‑service training programs to clinical staff, including nurses, physicians, and administrators.
Excellent communication (verbal and written), interpersonal, and presentation skills.
Computer Skills: Working knowledge of computers and Microsoft Office applications, including Word, PowerPoint, and Excel.
Compensation and Benefits
Up to 176 hours of PTO in the first year
Up to 72 hours of sick time in the first year
Two medical plans (choice of PPO or HDHP), dental, and vision coverage
403(b) plan with matching contribution
Company‑provided term life, AD&D, and long‑term disability insurance
Wellness program
Supplemental insurance benefits such as accident coverage and short‑term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Monthly phone stipend
New employees must have their first dose of the COVID‑19 vaccine by their potential start date or be able to supply proof of vaccination.
DCIDS is an EOE/AA employer M/F/Vet/Disability.
#J-18808-Ljbffr
DCI Donor Services
(NMDS) is a designated organ procurement organization (OPO) within the state of New Mexico and is a member of the DCI Donor Services family. For over four decades, DCI Donor Services has been a leader in working to end the transplant waiting list. Our unique approach to service allows for nationwide donation, transplantation, and distribution of organs and tissues while maintaining close ties to our local communities. DCI Donor Services operates three organ procurement/tissue recovery organizations: New Mexico Donor Services, Sierra Donor Services, and Tennessee Donor Services. We also maximize the gift of life through the DCI Donor Services Tissue Bank and Sierra Donor Services Eye Bank.
Key Responsibilities
Develop and implement a marketing plan that creates change in physician and hospital practice in the donor referral and family counseling processes, ultimately increasing organ and tissue donation in the assigned portfolio.
Perform quantitative and qualitative analysis of the hospital market to characterize donor potential and identify and engage decision‑making individuals who can influence hospital protocols to include best‑demonstrated practices for donor referrals and family counseling.
Conduct education needs assessments for assigned hospitals and develop and implement educational plans. Establish multi‑disciplinary councils within assigned hospitals, use peer level influence to forge consensus about standards of practice for the donor referral and family counseling and request process, and conduct individual meetings with decision makers to gain support and outline next steps.
Conduct field coaching and provide feedback for skill development in written and oral communications, public relations, and sales and negotiation skills for clinical coordinators.
Utilize superior customer service skills to develop and maintain relationships with referring physicians, nursing staff, and medical and executive leadership in assigned hospitals.
Disseminate and interpret data and research on increasing organ and tissue donation for medical academic audiences and policy review committees who can affect change in hospital standards of practice.
Design curriculum for and conduct professional education programs.
Respond to customer–service related issues in the hospital portfolio with appropriate internal and external individuals.
Make policy recommendations to hospital administration to ensure compliance with state and federal regulations and to increase referral and improve donation outcomes.
Develop and conduct accredited educational programs for healthcare professionals.
Customize professional education materials for one‑on‑one presentations, discussions, and both large and small audience educational forums.
Support internal staff and provide guidance on hospital relationships, develop and maintain robust hospital profiles.
Maintain accurate and timely documentation of all hospital development activities.
Perform other duties as assigned.
Physical Traits
Sits, stands, and walks. Observes, listens, speaks with hospital staff and others. Reads, prepares, and presents information. Drives to and from donor hospitals.
Qualifications
Education Required: BA or BS in Business, Education, Public Health, or a health‑care related field.
Experience
Two to four years of health‑care experience with families, counseling, bereavement, and/or crisis intervention, or 3‑5 years of experience in hospital relations or OPO.
Experience with performance‑improvement strategies, stakeholder engagement, and project coordination.
Proven ability to build and maintain strategic relationships with healthcare professionals, including physicians, nurses, and hospital administrators.
Ability to initiate and lead multi‑disciplinary teams or councils to improve hospital donation practices and family care.
Experience delivering hospital‑based education or in‑service training programs to clinical staff, including nurses, physicians, and administrators.
Excellent communication (verbal and written), interpersonal, and presentation skills.
Computer Skills: Working knowledge of computers and Microsoft Office applications, including Word, PowerPoint, and Excel.
Compensation and Benefits
Up to 176 hours of PTO in the first year
Up to 72 hours of sick time in the first year
Two medical plans (choice of PPO or HDHP), dental, and vision coverage
403(b) plan with matching contribution
Company‑provided term life, AD&D, and long‑term disability insurance
Wellness program
Supplemental insurance benefits such as accident coverage and short‑term disability
Discounts on home/auto/renter/pet insurance
Cell phone discounts through Verizon
Monthly phone stipend
New employees must have their first dose of the COVID‑19 vaccine by their potential start date or be able to supply proof of vaccination.
DCIDS is an EOE/AA employer M/F/Vet/Disability.
#J-18808-Ljbffr