HVAC Service Operations Manager 1
YDU JC Air Cond & Ref Inc.- Dubai, New York, NY, United States
.As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.
Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!**What we offer*** **Competitive salary*** Paid vacation/holidays/sicktime - **15 days of vacation first year*** Comprehensive benefits package including 401K, medical, dental, and vision care - **Available day one*** Extensive product and on the job/cross training opportunities **With outstanding resources*** Encouraging and collaborative team environment* Dedication to safety through our Zero Harm policy* **Check us out!:****Role Purpose & Key Responsibilities**This role provides leadership and accountability for the successful delivery, growth, and profitability of the Service business. You will oversee people, processes, and performance to ensure consistent service excellence, strong financial results, and a safe, customer‐focused operation.**How You Will Make an Impact****Financial & Business Performance*** Set, track, and achieve gross margin and profitability goals across customer accounts, including Planned Service Agreements (PSAs) and Labor & Materials (L&M) work.* Drive L&M revenue growth through effective leadership of Technicians and Team Leads.* Review, approve, and ensure accuracy of all L&M quotations.* Own budgeting, forecasting, and oversight of accounts payable and receivable activities.**Operational Leadership*** Lead execution of assigned Service business, including resolution of warranty‐related customer issues.* Ensure consistent and high‐quality service delivery through direct supervision, audits, and performance management of Technicians, Customer Service Agents, and related staff.* Procure and maintain fleet vehicles and tools inventory to support operational readiness and efficiency.**People Leadership & Workforce Planning*** Maintain appropriate staffing levels to support current and future business needs.* Lead hiring, onboarding, training, and transition of new employees.* Manage day‐to‐day team performance, conduct formal performance reviews, and address employee‐related issues as needed.* Foster a collaborative, accountable, and high‐performing service culture.**Safety & Compliance*** Own safety performance and ensure full compliance with company safety programs and standards.* Promote a proactive safety culture that protects employees, customers, and assets.**What We’re Looking For****Required Qualifications*** Technical school training or equivalent experience in the **HVAC or building controls industry**.* Three (3) or more years of **management experience** in a service delivery environment.* Strong ability to prioritize work, manage scheduling, and lead a diverse team.* Excellent interpersonal, customer service, and negotiation skills.* Demonstrated proficiency in written and verbal communication.* Basic financial and accounting knowledge.* Proficiency in **Microsoft Office applications** and a Windows‐based environment.**Preferred Qualifications*** Diploma in **Electronic or Mechanical Systems**.* Two (2) or more years of hands‐on experience in HVAC or building controls.* Five (5) or more years of experience in a **service management role** leading a comparable service delivery team.HIRING SALARY RANGE: $99K to $135K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-uYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities.We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!**What we offer*** **Competitive salary*** Paid vacation/holidays/sicktime - **15 days of vacation first year*** Comprehensive benefits package including 401K, medical, dental, and vision care - **Available day one*** Extensive product and on the job/cross training opportunities **With outstanding resources*** Encouraging and collaborative team environment* Dedication to safety through our Zero Harm policy* **Check us out!:****Role Purpose & Key Responsibilities**This role provides leadership and accountability for the successful delivery, growth, and profitability of the Service business. You will oversee people, processes, and performance to ensure consistent service excellence, strong financial results, and a safe, customer‐focused operation.**How You Will Make an Impact****Financial & Business Performance*** Set, track, and achieve gross margin and profitability goals across customer accounts, including Planned Service Agreements (PSAs) and Labor & Materials (L&M) work.* Drive L&M revenue growth through effective leadership of Technicians and Team Leads.* Review, approve, and ensure accuracy of all L&M quotations.* Own budgeting, forecasting, and oversight of accounts payable and receivable activities.**Operational Leadership*** Lead execution of assigned Service business, including resolution of warranty‐related customer issues.* Ensure consistent and high‐quality service delivery through direct supervision, audits, and performance management of Technicians, Customer Service Agents, and related staff.* Procure and maintain fleet vehicles and tools inventory to support operational readiness and efficiency.**People Leadership & Workforce Planning*** Maintain appropriate staffing levels to support current and future business needs.* Lead hiring, onboarding, training, and transition of new employees.* Manage day‐to‐day team performance, conduct formal performance reviews, and address employee‐related issues as needed.* Foster a collaborative, accountable, and high‐performing service culture.**Safety & Compliance*** Own safety performance and ensure full compliance with company safety programs and standards.* Promote a proactive safety culture that protects employees, customers, and assets.**What We’re Looking For****Required Qualifications*** Technical school training or equivalent experience in the **HVAC or building controls industry**.* Three (3) or more years of **management experience** in a service delivery environment.* Strong ability to prioritize work, manage scheduling, and lead a diverse team.* Excellent interpersonal, customer service, and negotiation skills.* Demonstrated proficiency in written and verbal communication.* Basic financial and accounting knowledge.* Proficiency in **Microsoft Office applications** and a Windows‐based environment.**Preferred Qualifications*** Diploma in **Electronic or Mechanical Systems**.* Two (2) or more years of hands‐on experience in HVAC or building controls.* Five (5) or more years of experience in a **service management role** leading a comparable service delivery team.HIRING SALARY RANGE: $99K to $135K (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, location and alignment with market data.) This role offers a
Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-uYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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