Patient Coordinator
Riccobene Associates Family Dentistry, Wilmington, NC, United States
Patient Coordinator
Monkey Junction - Wilmington, NC 28412
Overview
Level: Experienced Position Type: Full-Time Education Level: High School Category: Admin - Clerical
Description
The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies.
Key Competencies
Welcoming/greeting patients with a welcoming, professional and polished demeanor
Checking-in patients to ensure they have all the necessary information in the patient management software
Collecting co-payments
Checking-out patients
Running and processing applicable reports
Monitor office emails
Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
Insurance Verification and pre-authorizations
Closing out and ensuring that registers are balanced daily
Completing next day router preparation
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
Scheduling patients, filling same-day or next-day schedule as needed
Monitoring and responding to office voicemails
Support Office Manager with EOD process
Escalating issues to Office Manager
Other duties and responsibilities as assigned.
Qualifications
Essential Requirements
Must have previous dental office experience (6 months or more)
Must be present by 7:45 AM as business hours of operations is 8-5 PM
Flexibility to be accessible before and after hours based on business need
Passing of satisfactory credit check
HS Diploma or higher
Customer Service experience
Ability to work in fast paced work environment and under pressure
Ability to balance registers
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer skills
Outstanding organization skills
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
Language and Reasoning Abilities
Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations
Monkey Junction - Wilmington, NC 28412
Overview
Level: Experienced Position Type: Full-Time Education Level: High School Category: Admin - Clerical
Description
The primary role of the Patient Coordinator is to help the dental office stay on schedule, schedules new appointments, enters patient data for billing purposes, and generally keeps the office stocked with necessary supplies.
Key Competencies
Welcoming/greeting patients with a welcoming, professional and polished demeanor
Checking-in patients to ensure they have all the necessary information in the patient management software
Collecting co-payments
Checking-out patients
Running and processing applicable reports
Monitor office emails
Utilizing RevenueWell for confirmations, communication with patients, and insurance requests
Insurance Verification and pre-authorizations
Closing out and ensuring that registers are balanced daily
Completing next day router preparation
Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)
Scheduling patients, filling same-day or next-day schedule as needed
Monitoring and responding to office voicemails
Support Office Manager with EOD process
Escalating issues to Office Manager
Other duties and responsibilities as assigned.
Qualifications
Essential Requirements
Must have previous dental office experience (6 months or more)
Must be present by 7:45 AM as business hours of operations is 8-5 PM
Flexibility to be accessible before and after hours based on business need
Passing of satisfactory credit check
HS Diploma or higher
Customer Service experience
Ability to work in fast paced work environment and under pressure
Ability to balance registers
Strong communication skills
Must exhibit ethical conduct & confidentiality
High attention to detail and accuracy
Strong computer skills
Outstanding organization skills
Ability to demonstrate independent thinking as well as a teamwork approach to job responsibilities.
Language and Reasoning Abilities
Has excellent telephone techniques and can communicate clearly with patients and team members in person and on phone conversations