Market Manager
Gerber Collision & Glass, Saint Louis, MO, United States
Company: Gerber Collision & Glass
Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.
EEO Statement
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description
The Market Manager is responsible for the operation and results of multiple locations within a designated area, including internal and external development, business relationships, customer service, and profitability. The role requires providing leadership and mentoring to all direct reports and guiding their team effectively and efficiently.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
Manage the activities of all locations within the designated market through active coordination with individual locations’ General Managers. Monitor capture rates to ensure stores are taking full advantage of opportunities.
Hold all staff accountable for shop performance by ensuring employees understand the company mission to WOW every customer, follow standard operating procedures (SOP), and documenting exceptional and substandard performance.
Serve as the conduit for load leveling in the market by holding daily calls.
Recruit, interview, train new hires; coach staff and resolve customer concerns as required. Seek continuous education and development opportunities for all employees and participate in external marketing and team‑building activities as requested.
Promote safe, clean working conditions; review audits and safety records of locations. Ensure proper use of personal protective equipment and document any managers who fail to enforce safety policies.
Work with corporate staff to achieve external growth of the assigned market, handling internal reporting and communications to meet or exceed the objectives of the area business plan.
Review location performance against goals with managers, provide coaching to ensure all locations perform to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).
Conduct operations reviews with location managers and audits (in‑person) on a monthly basis, and meet as requested.
Promote, develop, and act as a liaison with area insurance contacts and other referral points. Ensure stores respond to clients in a timely manner.
Education And/or Experience Required
Minimum of five years collision repair industry experience.
Minimum of three years of management experience.
ICAR Platinum certification preferred.
Estimating license if applicable in the state.
Required Skills/Abilities
Ability to read and understand financial statements.
Extensive estimating experience.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans.
2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer‑Paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non‑Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
Voluntary Daily Pay option available.
Compensation Details
$100,000 - $140,000 / Year
Compensation is commensurate with skill, education and experience. This position may also be eligible for bonus opportunities tied to individual or business initiatives.
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Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years.
EEO Statement
The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.
Job Description
The Market Manager is responsible for the operation and results of multiple locations within a designated area, including internal and external development, business relationships, customer service, and profitability. The role requires providing leadership and mentoring to all direct reports and guiding their team effectively and efficiently.
Key Job Responsibilities
Ensure consistent execution of WOW (Wow Operating Way) plan for all locations.
Manage the activities of all locations within the designated market through active coordination with individual locations’ General Managers. Monitor capture rates to ensure stores are taking full advantage of opportunities.
Hold all staff accountable for shop performance by ensuring employees understand the company mission to WOW every customer, follow standard operating procedures (SOP), and documenting exceptional and substandard performance.
Serve as the conduit for load leveling in the market by holding daily calls.
Recruit, interview, train new hires; coach staff and resolve customer concerns as required. Seek continuous education and development opportunities for all employees and participate in external marketing and team‑building activities as requested.
Promote safe, clean working conditions; review audits and safety records of locations. Ensure proper use of personal protective equipment and document any managers who fail to enforce safety policies.
Work with corporate staff to achieve external growth of the assigned market, handling internal reporting and communications to meet or exceed the objectives of the area business plan.
Review location performance against goals with managers, provide coaching to ensure all locations perform to potential. Contact all claims managers and dealer accounts on a monthly basis (minimum).
Conduct operations reviews with location managers and audits (in‑person) on a monthly basis, and meet as requested.
Promote, develop, and act as a liaison with area insurance contacts and other referral points. Ensure stores respond to clients in a timely manner.
Education And/or Experience Required
Minimum of five years collision repair industry experience.
Minimum of three years of management experience.
ICAR Platinum certification preferred.
Estimating license if applicable in the state.
Required Skills/Abilities
Ability to read and understand financial statements.
Extensive estimating experience.
Benefits That Drive Your Success
Annual Paid Time Off (PTO) plans.
2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week.
6 paid holidays annually.
Medical, Prescription Drug, Dental & Vision Insurance effective Day 1.
401(k) Retirement Plan with company match.
Employer‑Paid Short‑Term Disability & Life Insurance.
Additional Voluntary Life Insurance.
Continuing Education Opportunities.
Free Prescription or Non‑Prescription Safety Glasses annually.
Annual Voluntary Uniform Stipend.
Voluntary Daily Pay option available.
Compensation Details
$100,000 - $140,000 / Year
Compensation is commensurate with skill, education and experience. This position may also be eligible for bonus opportunities tied to individual or business initiatives.
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