Communications Technician/911 Dispatcher
Dr. Mylissa's Medical Boutique, Columbus, OH, United States
Are you looking to make a difference every day, with each call that you answer? The City of Dublin is accepting applications for lateral 911 Dispatchers/Communications Technicians. To learn more about our center, click on this Recruitment Video
This posting is only for LATERAL candidates who have related experience in the field. For a candidate to be considered for lateral entry, they must be a 911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period. Out of state related experience is accepted.
Candidates that do not meet the requirement for the lateral process, should apply to the entry based posting. This posting does require the completion of a written exam.
Shift Hours
First Shift: 6:45 a.m. to 2:45 p.m.
Second Shift: 2:45 p.m. to 10:45 p.m.
Third Shift: 10:45 p.m. to 6:45 a.m.
Primary Focus
This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance.
Core Values
Integrity
Respect
Communication
Teamwork
Accountability
Positive Attitude
Dedication to Service
Professionalism
Commitment
Given the nature of this classification’s duties and responsibilities, it has been designated as non‑exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.
Wage Structure (2026)
Step 1 – $63,267.06
Step 2 – $66,825.83
Step 3 – $70,384.62
Step 4 – $73,943.37
Step 5 – $77,897.55
Step 6 – $81,851.75
Benefits
Premium‑free medical, dental, and vision benefits
Employer‑provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)
Healthy By Choice Wellness Program
Employer‑provided Life Insurance
Vacation, Sick, and Personal Leave
Longevity Pay after just four years
Tuition Reimbursement
Employee Assistance Program and Peer Support Program
Dublin Community Recreation Center Membership (Employee and their spouse)
Deferred Compensation (optional retirement program)
Ohio Public Employees Retirement (14% employer matching program)
Responsibilities
Operate a multi‑channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed.
Operate a multi‑line phone system to process incoming 9‑1‑1, text‑to‑9‑1‑1, TDD, and non‑emergency calls, record, and dispatch the appropriate resources to the emergency or concern.
Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer‑aided‑dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer‑aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision.
Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency.
Maintain communication with callers and responders during life‑threatening emergencies or volatile situations by providing guidance and life‑saving pre‑arrival medical instructions.
Perform queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety.
Utilize the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.
Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.
Other duties as assigned.
Typical Qualifications
Possession of a High School Diploma or GED and some experience as a Communications Technician with computer‑aided dispatch (CAD) automated information preferred, or any equivalent combination of education and experience.
Must be at least 18 years of age at the time of application.
Must be a United States Citizen or United States Permanent Resident.
Physical Requirements
Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to information requests from numerous parties.
Ability to transmit information verbally clearly, concisely, and accurately.
Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly.
Special Requirements
Ability to acquire and maintain LEADS and NCIC certification.
Possession of a valid driver's license.
Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)
Other Requirements
Successful completion of all phases of the selection process before appointment.
Successful completion of the communications technician training program.
Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification.
Compliance with training directives established by supervisory/managerial personnel.
Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures.
#J-18808-Ljbffr
This posting is only for LATERAL candidates who have related experience in the field. For a candidate to be considered for lateral entry, they must be a 911 Dispatcher, Communications Technician, or other directly related position with at least 1 year of work experience outside of their training period, and not currently in a probationary period. Out of state related experience is accepted.
Candidates that do not meet the requirement for the lateral process, should apply to the entry based posting. This posting does require the completion of a written exam.
Shift Hours
First Shift: 6:45 a.m. to 2:45 p.m.
Second Shift: 2:45 p.m. to 10:45 p.m.
Third Shift: 10:45 p.m. to 6:45 a.m.
Primary Focus
This position communicates with safety, other City personnel, and partnering agencies that fall under the Northwest Regional Emergency Communications Center (NRECC). Work involves receiving, prioritizing, transmitting, and recording data, communications, resources, and requests for assistance.
Core Values
Integrity
Respect
Communication
Teamwork
Accountability
Positive Attitude
Dedication to Service
Professionalism
Commitment
Given the nature of this classification’s duties and responsibilities, it has been designated as non‑exempt under the governing Fair Labor Standards Act regulations and, therefore, is entitled to formal overtime compensation and/or formal compensatory time.
Wage Structure (2026)
Step 1 – $63,267.06
Step 2 – $66,825.83
Step 3 – $70,384.62
Step 4 – $73,943.37
Step 5 – $77,897.55
Step 6 – $81,851.75
Benefits
Premium‑free medical, dental, and vision benefits
Employer‑provided contributions to Health Savings or Health Reimbursement Account ($1875/year for single coverage, $3750/year for family coverage)
Healthy By Choice Wellness Program
Employer‑provided Life Insurance
Vacation, Sick, and Personal Leave
Longevity Pay after just four years
Tuition Reimbursement
Employee Assistance Program and Peer Support Program
Dublin Community Recreation Center Membership (Employee and their spouse)
Deferred Compensation (optional retirement program)
Ohio Public Employees Retirement (14% employer matching program)
Responsibilities
Operate a multi‑channel radio system to dispatch requests for assistance and resources for law enforcement, fire, medical, and other emergency requests. Coordinate backup support when needed.
Operate a multi‑line phone system to process incoming 9‑1‑1, text‑to‑9‑1‑1, TDD, and non‑emergency calls, record, and dispatch the appropriate resources to the emergency or concern.
Operate a sophisticated workstation comprised of multiple monitors with various mapping, video feeds, computer‑aided‑dispatch (CAD), Emergency Medical Dispatch (EMD) guide cards, and various other computer‑aided resources to collect, verify locations of emergencies, evaluate, process, prioritize, track units, and collate incident information with limited supervision.
Utilize accepted techniques and protocols to obtain the necessary information to identify the specific type and priority level of emergency.
Maintain communication with callers and responders during life‑threatening emergencies or volatile situations by providing guidance and life‑saving pre‑arrival medical instructions.
Perform queries and entries into the computerized state system, LEADS, and national system, NCIC, to assist in locating persons and property and ensuring officer safety.
Utilize the Dublin Emergency Warning Systems and Dublin Emergency Calling System to notify the public of emergencies such as severe weather, hazardous material incidents, and other public emergencies.
Coordinate with other dispatch organizations to determine and communicate the status of resources for requests for assistance.
Other duties as assigned.
Typical Qualifications
Possession of a High School Diploma or GED and some experience as a Communications Technician with computer‑aided dispatch (CAD) automated information preferred, or any equivalent combination of education and experience.
Must be at least 18 years of age at the time of application.
Must be a United States Citizen or United States Permanent Resident.
Physical Requirements
Ability to communicate clearly and effectively under highly stressful conditions, listen attentively to radio transmissions for long periods, and attend to information requests from numerous parties.
Ability to transmit information verbally clearly, concisely, and accurately.
Ability to respond to emergency calls appropriately, effectively, efficiently, and calmly.
Special Requirements
Ability to acquire and maintain LEADS and NCIC certification.
Possession of a valid driver's license.
Must establish and maintain a primary place of residence within a County within which the Division of Police has jurisdiction or a county contiguous with such County. (List includes Franklin, Delaware, Union, Morrow, Marion, Hardin, Logan, Champaign, Madison, Pickaway, Fairfield, Licking, and Knox Counties.)
Other Requirements
Successful completion of all phases of the selection process before appointment.
Successful completion of the communications technician training program.
Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures, and laws, is regarded as an essential requirement of this classification.
Compliance with training directives established by supervisory/managerial personnel.
Adherence to all applicable Federal and State safety laws, rules, regulations, and City safety policies/procedures.
#J-18808-Ljbffr