Huntley Hotel Front Desk Assistant Manager
Boyne Corporate, Big Sky, MT, United States
Huntley Front Desk Assistant Manager
The Huntley Front Desk Assistant Manager assists the Huntley Front Desk Manager in maintaining and improving lodging operations and fulfills the manager role when the manager is absent. This will include, but is not limited to: training, supervising, assisting, commissions, and guest recovery. The assistant manager will oversee all operations and communication between the front desk and all other lodging departments as well.
Responsibilities:
Lead by example and able to carry out all duties of the front desk staff. This includes, but is not limited to: completing check-ins and check-outs for guests, providing area and Resort information, and processing cash transactions.
Encourage and train staff to provide the highest level of service to all guests. Hold staff accountable and counsel and discipline in a productive manner, as needed. Create a positive and productive work environment that works cohesively and communicates well with all Resort departments, while being flexible.
Use judgement and authority to make decisions and resolve guest and employee issues. Able to determine when comps, guest discounts higher than 10%, upgrades, and refunds should be granted.
Able and willing to work long hours and stand for duration of shift.
Inventory
Updating important information
Qualifications:
High School Diploma or equivalent
Hotel Front Desk or front of the house experience is preferred
Computer literate and proficient with Microsoft Office Suite
Previous leadership or supervisory role is appreciated
All full time seasonal employment at Big Sky Resort includes:
FREE All Access Bike Haul Pass and discounted Golf Pass
Discounted Golf and Mountain Biking for friends and family
25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
Eligibility for affordable Team Member Housing
Lodging discounts for friends and family
FREE Basecamp activities including zip line course
Wellness Day and Eligibility for PTO
Monthly employee events
The Huntley Front Desk Assistant Manager assists the Huntley Front Desk Manager in maintaining and improving lodging operations and fulfills the manager role when the manager is absent. This will include, but is not limited to: training, supervising, assisting, commissions, and guest recovery. The assistant manager will oversee all operations and communication between the front desk and all other lodging departments as well.
Responsibilities:
Lead by example and able to carry out all duties of the front desk staff. This includes, but is not limited to: completing check-ins and check-outs for guests, providing area and Resort information, and processing cash transactions.
Encourage and train staff to provide the highest level of service to all guests. Hold staff accountable and counsel and discipline in a productive manner, as needed. Create a positive and productive work environment that works cohesively and communicates well with all Resort departments, while being flexible.
Use judgement and authority to make decisions and resolve guest and employee issues. Able to determine when comps, guest discounts higher than 10%, upgrades, and refunds should be granted.
Able and willing to work long hours and stand for duration of shift.
Inventory
Updating important information
Qualifications:
High School Diploma or equivalent
Hotel Front Desk or front of the house experience is preferred
Computer literate and proficient with Microsoft Office Suite
Previous leadership or supervisory role is appreciated
All full time seasonal employment at Big Sky Resort includes:
FREE All Access Bike Haul Pass and discounted Golf Pass
Discounted Golf and Mountain Biking for friends and family
25% - 50% off Food and Beverage and Retail discounts at all Boyne outlets
Eligibility for affordable Team Member Housing
Lodging discounts for friends and family
FREE Basecamp activities including zip line course
Wellness Day and Eligibility for PTO
Monthly employee events