At Your Service/Village Center Front Desk Assistant Manager
Boyne Corporate, Big Sky, MT, United States
Village Center Front Desk Assistant Manager
The Village Center Front Desk Assistant Manager assists with the maintaining and improving lodging operations by training, supervising, working with, and motivating Village Center Front Desk Associates while communicating effectively with lodging and all other departments to create a positive, professional work environment. This position is also in charge of the At Your Service Department. This department is the help desk for the entire resort, keeps up on guests' texts messages and inquires, along with being in charge of the Resorts Lost and Found.
Responsibilities
Lead and support the Village Center Front Desk & At Your Service Team
Work as a Front Desk Associate (see Front Desk Associate Job Description for Details)
Embody leadership through action, speech, tone of voice, demeanor, attitude and work ethic
Hold all employees to a high level of performance
Take action to quickly and creatively solve guest and employee problems
Use judgment to authorize instances such as refunds, discounts higher than 10%, upgrades, etc.
Communicate any guest or employee problems in detail to Hotel Manager
Communicate professionally in detail with other Front Desk Managers, MOD's and Hotel Manager when needed in a timely manner
Assist with initial and continued training of the Village Center Front Desk Associates
Meet weekly with Hotel Manager to set, assess, and discuss team goals
Contribute to agenda for the Village Center Front Desk Staff meetings
Communicate effectively with guests, employees, and other managers
Contribute to creating a culture of positivity, productivity, and professionalism
Stay calm and maintain quality of work while under pressure
Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures
Qualifications
High School Diploma or equivalent
Positive attitude and genuine interest in learning
Previous hospitality or customer service experience is preferred
Comfortable using computers and proficient in Microsoft Office Suite
Ability to lift, push or pull at least 35 pounds
Must be able to work on your feet for at least 8 hours
Must be able to climb stairs multiple times per shift
Be a part of our full-time team and enjoy these great benefits!
FREE Golf Pass and Ski Pass for you, your spouse and dependents
FREE passes for spouse and dependents
Discounted passes for friends and family
Steep discounts on Lodging rates for accommodation for friends and family (blackout dates apply)
25%-50% off Food and Beverage Outlets
30% off Retail at all outlets with additional gear and sponsor discounts
Wellness Days and PTO Accrual
The Village Center Front Desk Assistant Manager assists with the maintaining and improving lodging operations by training, supervising, working with, and motivating Village Center Front Desk Associates while communicating effectively with lodging and all other departments to create a positive, professional work environment. This position is also in charge of the At Your Service Department. This department is the help desk for the entire resort, keeps up on guests' texts messages and inquires, along with being in charge of the Resorts Lost and Found.
Responsibilities
Lead and support the Village Center Front Desk & At Your Service Team
Work as a Front Desk Associate (see Front Desk Associate Job Description for Details)
Embody leadership through action, speech, tone of voice, demeanor, attitude and work ethic
Hold all employees to a high level of performance
Take action to quickly and creatively solve guest and employee problems
Use judgment to authorize instances such as refunds, discounts higher than 10%, upgrades, etc.
Communicate any guest or employee problems in detail to Hotel Manager
Communicate professionally in detail with other Front Desk Managers, MOD's and Hotel Manager when needed in a timely manner
Assist with initial and continued training of the Village Center Front Desk Associates
Meet weekly with Hotel Manager to set, assess, and discuss team goals
Contribute to agenda for the Village Center Front Desk Staff meetings
Communicate effectively with guests, employees, and other managers
Contribute to creating a culture of positivity, productivity, and professionalism
Stay calm and maintain quality of work while under pressure
Abide by and uphold Big Sky Resort and Boyne, USA policies and procedures
Qualifications
High School Diploma or equivalent
Positive attitude and genuine interest in learning
Previous hospitality or customer service experience is preferred
Comfortable using computers and proficient in Microsoft Office Suite
Ability to lift, push or pull at least 35 pounds
Must be able to work on your feet for at least 8 hours
Must be able to climb stairs multiple times per shift
Be a part of our full-time team and enjoy these great benefits!
FREE Golf Pass and Ski Pass for you, your spouse and dependents
FREE passes for spouse and dependents
Discounted passes for friends and family
Steep discounts on Lodging rates for accommodation for friends and family (blackout dates apply)
25%-50% off Food and Beverage Outlets
30% off Retail at all outlets with additional gear and sponsor discounts
Wellness Days and PTO Accrual