Administrative Assistant, Housing Assignment Unit
Penn State University, University Park, PA, United States
Administrative Assistant - Intermediate Support
The Pennsylvania State University is seeking a candidate for an Administrative Assistant - Intermediate Support for the Housing Assignment Office.
The Housing Assignment Office manages on-campus housing at University Park for over 14,000 residents. The Administrative Assistant provides customer service to current and prospective students and their families. This position will perform complex tasks with minimal supervision.
The successful candidate will be responsible for the following:
Answer telephone calls; greet and refer visitors
Manage the Housing Assignment Office email Inbox; monitor and respond to emails in a timely fashion and with accurate information
Process and track housing accommodation requests, maintain approved accommodations database
Generate and process daily reports through various University systems, such as LionPATH, eLiving, iTwo, etc.
Create and maintain files, databases, and reports
Process payments through Point-of-Sale system
Respond to routine and moderately complex questions/issues concerning unit/University policies, processes, and procedures from internal and external contacts and ensure adherence to FERPA guidelines
Contact different University departments and units to help assist student inquiries
Represent Housing at Admissions or Housing events
Assist with website content and maintaining web pages, review marketing material
May assist in the supervision and training of students and assigned support staff
Support the planning and coordination of moderately complex projects
Serve on various committees; prepare agendas, take and compose minutes
Serve as a resource to others on a variety of subjects including office equipment, software application usage, and information processing procedures
May act as or support facilities coordinator and manage keys/key inventory
The candidate must have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, manage multiple tasks and deadlines, and demonstrate a genuine appreciation for working with diverse audiences in a team environment. The successful candidate must have excellent skills utilizing Microsoft Office programs such as Word, Excel, and PowerPoint.
Normal work hours are on-site, Monday Friday 8:00am 5:00 pm, with additional evening and weekend work required as necessary for Housing and Admission events. There is an opportunity for a limited flexible work arrangement with this position. This position requires the successful completion of standard background check(s) in accordance with University policies.
The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00.
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.
The Pennsylvania State University is seeking a candidate for an Administrative Assistant - Intermediate Support for the Housing Assignment Office.
The Housing Assignment Office manages on-campus housing at University Park for over 14,000 residents. The Administrative Assistant provides customer service to current and prospective students and their families. This position will perform complex tasks with minimal supervision.
The successful candidate will be responsible for the following:
Answer telephone calls; greet and refer visitors
Manage the Housing Assignment Office email Inbox; monitor and respond to emails in a timely fashion and with accurate information
Process and track housing accommodation requests, maintain approved accommodations database
Generate and process daily reports through various University systems, such as LionPATH, eLiving, iTwo, etc.
Create and maintain files, databases, and reports
Process payments through Point-of-Sale system
Respond to routine and moderately complex questions/issues concerning unit/University policies, processes, and procedures from internal and external contacts and ensure adherence to FERPA guidelines
Contact different University departments and units to help assist student inquiries
Represent Housing at Admissions or Housing events
Assist with website content and maintaining web pages, review marketing material
May assist in the supervision and training of students and assigned support staff
Support the planning and coordination of moderately complex projects
Serve on various committees; prepare agendas, take and compose minutes
Serve as a resource to others on a variety of subjects including office equipment, software application usage, and information processing procedures
May act as or support facilities coordinator and manage keys/key inventory
The candidate must have excellent written and verbal communication skills, the ability to use good judgment when dealing with sensitive and confidential information, manage multiple tasks and deadlines, and demonstrate a genuine appreciation for working with diverse audiences in a team environment. The successful candidate must have excellent skills utilizing Microsoft Office programs such as Word, Excel, and PowerPoint.
Normal work hours are on-site, Monday Friday 8:00am 5:00 pm, with additional evening and weekend work required as necessary for Housing and Admission events. There is an opportunity for a limited flexible work arrangement with this position. This position requires the successful completion of standard background check(s) in accordance with University policies.
The salary range for this position, including all possible grades, is $38,300.00 - $55,500.00.
Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.
Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.
Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university's teaching, research, and service mission.