Customer Care Call Center
Berns Steak House, Tampa, FL, United States
Bern's Steak House's customer care team strives to ensure that our patrons have a memorable evening by helping to curate every detail of their dining experience. From providing caring, compassionate, and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very fast-paced call center environment.
Responsibilities and Duties
Handle high volume of inbound and outbound calls in an expedient and professional manner
Input accurate reservations and special requests into OpenTable and digital reservation system
Answer customer inquiries regarding history, policies, procedures, site navigation, operations
Communicate messages and special requests to management in a precise and clear way
Help to resolve customer dissatisfaction and technical problems
Collaborate with other departments to support overall operations and enhance the guest experience
Provide administrative, general office and clerical services as requested
Qualifications and Skills
Previous experience in customer service is preferred
Previous experience in fine dining or upscale hospitality preferred
Must work efficiently both independently and in a team setting
Ability to balance timeliness and accuracy under pressure
Strong organizational skills and the ability to multitask
Must possess excellent phone etiquette and communication skills
Must have a flexible schedule and be able to work nights, weekends, and holidays
Benefits and Perks
Immediate Benefits
Closed on Mondays
Holiday Bonus Shift Pay for Thanksgiving Day and Christmas Eve
Custom Supplemental Insurance Coverages Through AFLAC
Life Insurance Policy (10-, 20-, & 30-year terms)
Short Term Disability Income Insurance
Accident Advantage On/Off Job Insurance
Cancer Protection Insurance
Critical Care Protection Insurance
Hospital Choice Insurance
Bereavement Pay for Loss of Immediate Family, Extended Family, and Pets
Family First Discounts
20% off entire bill at Haven restaurant & bar for employee and up to 3 guests
20% off food and non-alcoholic drinks at Bern’s Steak House for employee and up to 3 guests
20% off food and non-alcoholic drinks at the Harry Waugh Dessert Room for employee and up to 3 guests
10% off total purchase at Bern’s Fine Wines & Spirits retail store
20% off entire bill for all meal periods at Élevage SOHO Kitchen & Bar for employee
20% off Spa Services at Spa Evangeline for employee
20% off Epicurean Theatre classes per online purchase
Marriott Friends and Family Discount for hotel accommodations
Complimentary Family Meal and/or $3 Discounted Meal per shift
Free, Secure, Covered Parking
90-Day Benefits
Custom Packaging Health Plan Options with Tenured Based Employer Contribution
Health
Dental
Vision
Internal Career Growth Opportunities
1-Year Benefits
Tenured Anniversary Pay for maintaining full-time status (5 days up to 20 days paid annually)
401K Employer Match of 25% Up To the First 6%
Education Reimbursement Program for Approved Courses and Certifications with Supplemental Reimbursement for Travel and Materials
The Company values a diverse workforce with all the unique qualities that individuals of various backgrounds and experiences offer our organization. We are committed to providing opportunities and developing employees to their fullest potential without regard to race, color, gender, age, religion, national origin, marital status, military status, disability, sexual orientation or any other status protected by law.
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Responsibilities and Duties
Handle high volume of inbound and outbound calls in an expedient and professional manner
Input accurate reservations and special requests into OpenTable and digital reservation system
Answer customer inquiries regarding history, policies, procedures, site navigation, operations
Communicate messages and special requests to management in a precise and clear way
Help to resolve customer dissatisfaction and technical problems
Collaborate with other departments to support overall operations and enhance the guest experience
Provide administrative, general office and clerical services as requested
Qualifications and Skills
Previous experience in customer service is preferred
Previous experience in fine dining or upscale hospitality preferred
Must work efficiently both independently and in a team setting
Ability to balance timeliness and accuracy under pressure
Strong organizational skills and the ability to multitask
Must possess excellent phone etiquette and communication skills
Must have a flexible schedule and be able to work nights, weekends, and holidays
Benefits and Perks
Immediate Benefits
Closed on Mondays
Holiday Bonus Shift Pay for Thanksgiving Day and Christmas Eve
Custom Supplemental Insurance Coverages Through AFLAC
Life Insurance Policy (10-, 20-, & 30-year terms)
Short Term Disability Income Insurance
Accident Advantage On/Off Job Insurance
Cancer Protection Insurance
Critical Care Protection Insurance
Hospital Choice Insurance
Bereavement Pay for Loss of Immediate Family, Extended Family, and Pets
Family First Discounts
20% off entire bill at Haven restaurant & bar for employee and up to 3 guests
20% off food and non-alcoholic drinks at Bern’s Steak House for employee and up to 3 guests
20% off food and non-alcoholic drinks at the Harry Waugh Dessert Room for employee and up to 3 guests
10% off total purchase at Bern’s Fine Wines & Spirits retail store
20% off entire bill for all meal periods at Élevage SOHO Kitchen & Bar for employee
20% off Spa Services at Spa Evangeline for employee
20% off Epicurean Theatre classes per online purchase
Marriott Friends and Family Discount for hotel accommodations
Complimentary Family Meal and/or $3 Discounted Meal per shift
Free, Secure, Covered Parking
90-Day Benefits
Custom Packaging Health Plan Options with Tenured Based Employer Contribution
Health
Dental
Vision
Internal Career Growth Opportunities
1-Year Benefits
Tenured Anniversary Pay for maintaining full-time status (5 days up to 20 days paid annually)
401K Employer Match of 25% Up To the First 6%
Education Reimbursement Program for Approved Courses and Certifications with Supplemental Reimbursement for Travel and Materials
The Company values a diverse workforce with all the unique qualities that individuals of various backgrounds and experiences offer our organization. We are committed to providing opportunities and developing employees to their fullest potential without regard to race, color, gender, age, religion, national origin, marital status, military status, disability, sexual orientation or any other status protected by law.
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