Customer Care Representative
Cornerstone Capital Bank, Englewood, CO, United States
Who we are
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best‑in‑class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
We honor
God
by using our talents to make a
positive difference
in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Job Details
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best‑in‑class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
Who we are looking for
Cornerstone Servicing is seeking a Customer Care Representative with a servant’s heart to support our customers’ needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.
Location: Onsite in Englewood, CO
Compensation: $20-25/hr
Key Responsibilities
Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
Place outbound calls to welcome new customers along with contacting those with 30-60 day past‑due accounts
Answer customer inquiries, complaints, or concerns
Customer service de‑escalation with prompt and effective response
Strong attention to detail
Strong note‑taking skills – effective written communication
Strong verbal communication skills
What you’ll need to be successful
High School Diploma or equivalent
2+ years experience in a call center/phone environment
Minimum 2 years related mortgage experience a plus, but not required
Must have high level of integrity and professionalism
Must have experience using Microsoft Office Suite
Working knowledge of Microsoft Office products
Bilingual in Spanish a plus
What we offer
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance‑based bonus.
What to do next
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you’re a part of our Cornerstone team, we’ll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there’s something special about working at Cornerstone.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best‑in‑class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
We honor
God
by using our talents to make a
positive difference
in the lives of our Team Members, Clients, Shareholders, Communities, and the People who provide services to us.
Job Details
Cornerstone Servicing, a division of Cornerstone Capital Bank, is a best‑in‑class mortgage servicer with a reputation for amazing service, customer satisfaction, employee retention and happiness! We employ people who are passionately committed to Cornerstone’s Mission, Vision & Core Convictions.
Who we are looking for
Cornerstone Servicing is seeking a Customer Care Representative with a servant’s heart to support our customers’ needs. This individual will require strong time management skills, organization and a good work ethic while supporting the needs of our customers.
Location: Onsite in Englewood, CO
Compensation: $20-25/hr
Key Responsibilities
Facilitate assistance for internal/external customer calls and correspondence regarding mortgage accounts
Place outbound calls to welcome new customers along with contacting those with 30-60 day past‑due accounts
Answer customer inquiries, complaints, or concerns
Customer service de‑escalation with prompt and effective response
Strong attention to detail
Strong note‑taking skills – effective written communication
Strong verbal communication skills
What you’ll need to be successful
High School Diploma or equivalent
2+ years experience in a call center/phone environment
Minimum 2 years related mortgage experience a plus, but not required
Must have high level of integrity and professionalism
Must have experience using Microsoft Office Suite
Working knowledge of Microsoft Office products
Bilingual in Spanish a plus
What we offer
Because we recognize and reward hard work, we offer a competitive salary, a full benefits package, and the potential for a performance‑based bonus.
What to do next
If Cornerstone sounds like the place for you (and if you have the qualifications, drive, and passion to match), we invite you to become a member of our winning team! And remember, once you’re a part of our Cornerstone team, we’ll continue to invest in you as a valuable asset to our company. As many of our team members can tell you, there’s something special about working at Cornerstone.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr