Bilingual Customer Experience Associate (In-Person)
Blue Stream Fiber, Florida, NY, United States
As a Bilingual Customer Service Experience Associate, you’ll be the face of Blue Stream Fiber, providing personalized interactions with our customers. You’ll deliver excellent customer service while being courteous and knowledgeable of the full suite of Blue Stream Fiber products and services.
Department: Call Center/Tech Support
Employment Type: Full Time
Location: Coral Springs, Florida
Workplace type: Onsite
Reporting To: Senior Manager, Customer Experience
Key Responsibilities
Assist customers with making payments, returning equipment, starting or changing their Blue Stream Fiber service and answering questions they may have.
Assist the Customer Experience Team handling live chats or phone calls from our customers, addressing billing inquiries, account questions, and basic troubleshooting tasks.
Communicate with leadership regarding concerns brought up by customers.
Be flexible and open to change.
Available during office hours, Mon‑Friday 8:30am‑5pm.
Skills, Knowledge and Expertise
Must be bilingual English/Spanish.
Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
Very comfortable working with computers, multiple screens, and customer databases.
Can clearly communicate and explain basic account information to the customer, focusing on first‑call resolution, retaining revenue, and building value.
Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.
Has a keen awareness of maintaining company policies and procedures while applying sound judgment within scope.
Must be able to work in a fast‑paced, structured, dynamic, and high‑transaction environment, maintaining composure in stressful situations and managing upset customers.
Demonstrates ability to achieve established goals and performance metrics.
High focus on attendance and being punctual. Office is open Mon‑Friday 8:30am‑5pm.
Ability to work independently but seeks leadership support when necessary.
Bilingual English/Spanish a plus.
Ability to effectively present information and respond to questions from customers and technicians.
High School Diploma or equivalent.
2 years of related experience.
Customer/Client Focus – enjoy solving problems and helping customers.
Flexibility and Adaptability.
Teamwork Capacity.
Technical Capacity – comfortable learning new systems and a fast learner.
Typing – minimum 25 wpm.
Punctual and Good Attendance.
Benefits
Medical, Dental and Vision
PTO & Holidays
401K + Match
Life Insurance
FSA & HSA
Short Term/Long Term Disability
Legal Plan Support & EAP
#J-18808-Ljbffr
Department: Call Center/Tech Support
Employment Type: Full Time
Location: Coral Springs, Florida
Workplace type: Onsite
Reporting To: Senior Manager, Customer Experience
Key Responsibilities
Assist customers with making payments, returning equipment, starting or changing their Blue Stream Fiber service and answering questions they may have.
Assist the Customer Experience Team handling live chats or phone calls from our customers, addressing billing inquiries, account questions, and basic troubleshooting tasks.
Communicate with leadership regarding concerns brought up by customers.
Be flexible and open to change.
Available during office hours, Mon‑Friday 8:30am‑5pm.
Skills, Knowledge and Expertise
Must be bilingual English/Spanish.
Ability to multitask between multiple tools and systems (knowledge base, team meetings, supervisor) and apply information and knowledge to customer situations.
Very comfortable working with computers, multiple screens, and customer databases.
Can clearly communicate and explain basic account information to the customer, focusing on first‑call resolution, retaining revenue, and building value.
Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving.
Has a keen awareness of maintaining company policies and procedures while applying sound judgment within scope.
Must be able to work in a fast‑paced, structured, dynamic, and high‑transaction environment, maintaining composure in stressful situations and managing upset customers.
Demonstrates ability to achieve established goals and performance metrics.
High focus on attendance and being punctual. Office is open Mon‑Friday 8:30am‑5pm.
Ability to work independently but seeks leadership support when necessary.
Bilingual English/Spanish a plus.
Ability to effectively present information and respond to questions from customers and technicians.
High School Diploma or equivalent.
2 years of related experience.
Customer/Client Focus – enjoy solving problems and helping customers.
Flexibility and Adaptability.
Teamwork Capacity.
Technical Capacity – comfortable learning new systems and a fast learner.
Typing – minimum 25 wpm.
Punctual and Good Attendance.
Benefits
Medical, Dental and Vision
PTO & Holidays
401K + Match
Life Insurance
FSA & HSA
Short Term/Long Term Disability
Legal Plan Support & EAP
#J-18808-Ljbffr