Desktop Support Analyst
TEKsystems, New York, NY, United States
Job Description
We are seeking a dedicated and technically skilled Desktop Support Technician to join our healthcare IT team. This role is critical in ensuring the smooth operation of end‑user systems across clinical and administrative environments. The ideal candidate will provide hands‑on support for hardware, software, and network issues, with a strong focus on customer service and timely resolution through the Avanti Ticketing System.
Key Responsibilities
Provide first- and second-level support for hardware, software, and network issues.
Support healthcare applications and systems, including EMR/EHR platforms.
Set up and maintain user accounts, workstations, and mobile devices.
Collaborate with IT and clinical teams to troubleshoot and resolve issues.
Maintain accurate records of support activities in Avanti.
Assist with onboarding/offboarding processes and equipment provisioning.
Ensure compliance with healthcare IT standards and data security protocols.
Technical Skills
Desktop, Support, Customer service, Active Directory, Technical support, Office 365, Windows, Hardware, Windows 10.
Job Details
Job Type: Contract; Location: New York, NY.
Workplace: Fully onsite.
Pay: $25.00 – $25.00 per hour.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short‑ and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation or sick leave)
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
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We are seeking a dedicated and technically skilled Desktop Support Technician to join our healthcare IT team. This role is critical in ensuring the smooth operation of end‑user systems across clinical and administrative environments. The ideal candidate will provide hands‑on support for hardware, software, and network issues, with a strong focus on customer service and timely resolution through the Avanti Ticketing System.
Key Responsibilities
Provide first- and second-level support for hardware, software, and network issues.
Support healthcare applications and systems, including EMR/EHR platforms.
Set up and maintain user accounts, workstations, and mobile devices.
Collaborate with IT and clinical teams to troubleshoot and resolve issues.
Maintain accurate records of support activities in Avanti.
Assist with onboarding/offboarding processes and equipment provisioning.
Ensure compliance with healthcare IT standards and data security protocols.
Technical Skills
Desktop, Support, Customer service, Active Directory, Technical support, Office 365, Windows, Hardware, Windows 10.
Job Details
Job Type: Contract; Location: New York, NY.
Workplace: Fully onsite.
Pay: $25.00 – $25.00 per hour.
Benefits
Medical, dental & vision
Critical illness, accident, and hospital coverage
401(k) retirement plan – pre‑tax and Roth post‑tax contributions available
Life insurance (voluntary life & AD&D for employee and dependents)
Short‑ and long‑term disability
Health spending account (HSA)
Transportation benefits
Employee assistance program
Time off/leave (PTO, vacation or sick leave)
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
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