Manager of IT Operations
Brookdale, Nashville, TN, United States
Base pay in range will be determined by applicant’s skills and experience. Full‑time associates in this role are also eligible for an annual bonus incentive. Temporary associates are not benefit eligible but may participate in the company’s 401(k) program.
Benefits
Part and Full‑Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full‑Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company‑provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan
Tuition reimbursement
Responsibilities
Ensures assigned teams are trained and equipped to provide responsive, high-quality support; directs workload for team members.
Collaborating with the Information Technology Operations leadership team, develops and oversees the operations of the support teams; ensures processes are in place for consistent support experience for company associates.
Works with other departments and business units to identify areas where the Information Technology teams can provide support and develops escalation processes between teams.
Analyzes complex business needs and develops processes. Evaluates data and determines proper level of staffing to meet support needs.
Identifies areas of improvement to increase customer experience, helps with support efficiency, and streamlines cost.
Hires, trains and develops associates; ensures proper cross‑training.
Evaluates data and determines proper level of staffing to meet support needs.
Ensures associates are trained in company policies and company‑mandated compliance needs.
Qualifications
Education and Experience:
Bachelor’s Degree in Business Administration, Information Technology or other related field required. Minimum five years of experience in Information Technology required. Minimum of three years of IT leadership experience required; or equivalent combination of education and experience.
Management/Decision Making:
Uses independent judgement to establish procedures and develop direction for the team(s). Makes analytical decisions and is accountable for all actions made by a department or group. Uses a high degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems that could affect a large number of associates. Strong sense of ownership, bias for action, urgency, and drive.
Knowledge and Skills:
Has significant knowledge of an advanced discipline with a working knowledge of related fields. Has significant knowledge of the organization, work environment and process. Has knowledge to direct multiple functions and/or departments with full responsibility for operational results. Exceptional interpersonal skills required.
Physical Demands and Working Conditions
Standing
Requires interaction with co‑workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage
Use hands and fingers to handle or feel
On‑call on an as needed basis
Reach with hands and arms
Talk or hear
Ability to lift up to 25 pounds
Requires travel occasionally
Vision
Brookdale is an equal opportunity employer and a drug‑free workplace.
#J-18808-Ljbffr
Benefits
Part and Full‑Time Benefits Eligibility
Medical, Dental, Vision insurance
401(k)
Associate assistance program
Employee discounts
Referral program
Early access to earned wages for hourly associates (outside of CA)
Optional voluntary benefits including ID theft protection and pet insurance
Full‑Time Only Benefits Eligibility
Paid Time Off
Paid holidays
Company‑provided life insurance
Adoption benefit
Disability (short and long term)
Flexible Spending Accounts
Health Savings Account
Optional life and dependent life insurance
Optional voluntary benefits including accident, critical illness and hospital indemnity insurance, and legal plan
Tuition reimbursement
Responsibilities
Ensures assigned teams are trained and equipped to provide responsive, high-quality support; directs workload for team members.
Collaborating with the Information Technology Operations leadership team, develops and oversees the operations of the support teams; ensures processes are in place for consistent support experience for company associates.
Works with other departments and business units to identify areas where the Information Technology teams can provide support and develops escalation processes between teams.
Analyzes complex business needs and develops processes. Evaluates data and determines proper level of staffing to meet support needs.
Identifies areas of improvement to increase customer experience, helps with support efficiency, and streamlines cost.
Hires, trains and develops associates; ensures proper cross‑training.
Evaluates data and determines proper level of staffing to meet support needs.
Ensures associates are trained in company policies and company‑mandated compliance needs.
Qualifications
Education and Experience:
Bachelor’s Degree in Business Administration, Information Technology or other related field required. Minimum five years of experience in Information Technology required. Minimum of three years of IT leadership experience required; or equivalent combination of education and experience.
Management/Decision Making:
Uses independent judgement to establish procedures and develop direction for the team(s). Makes analytical decisions and is accountable for all actions made by a department or group. Uses a high degree of analytical ability using sound judgment acquired through significant experience to solve complex and varied problems that could affect a large number of associates. Strong sense of ownership, bias for action, urgency, and drive.
Knowledge and Skills:
Has significant knowledge of an advanced discipline with a working knowledge of related fields. Has significant knowledge of the organization, work environment and process. Has knowledge to direct multiple functions and/or departments with full responsibility for operational results. Exceptional interpersonal skills required.
Physical Demands and Working Conditions
Standing
Requires interaction with co‑workers, residents or vendors
Walking
Sitting
Occasional weekend, evening or night work if needed to ensure shift coverage
Use hands and fingers to handle or feel
On‑call on an as needed basis
Reach with hands and arms
Talk or hear
Ability to lift up to 25 pounds
Requires travel occasionally
Vision
Brookdale is an equal opportunity employer and a drug‑free workplace.
#J-18808-Ljbffr