Level 2 Network / Firewall Engineer (Fortinet - MSP Environment)
Excelon Solutions, Plano, TX, United States
Job Summary
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
The Level 2 Network / Firewall Engineer provides operational support for customer firewall and network security environments within a Managed Services Provider (MSP) model. This role focuses on incident resolution, service requests, and change implementation for Fortinet FortiGate platforms, acting as an escalation point for Level 1 engineers while adhering to defined SLAs, runbooks, and standard operating procedures.
Key Responsibilities
Provide Level 2 support for customer Fortinet FortiGate firewalls across multiple client environments
Resolve incidents and service requests escalated from Level 1 within SLA targets
Implement approved firewall changes including rules, NAT, VIPs, and VPN access
Perform guided troubleshooting using documented procedures
Monitor firewall health and xywuqvp alerts using MSP monitoring tools
Review firewall logs to support incident resolution
Execute firmware upgrades following approved change plans
Document all work performed in ticketing systems
Escalate complex or unresolved issues to Level 3 teams with clear findings
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
The Level 2 Network / Firewall Engineer provides operational support for customer firewall and network security environments within a Managed Services Provider (MSP) model. This role focuses on incident resolution, service requests, and change implementation for Fortinet FortiGate platforms, acting as an escalation point for Level 1 engineers while adhering to defined SLAs, runbooks, and standard operating procedures.
Key Responsibilities
Provide Level 2 support for customer Fortinet FortiGate firewalls across multiple client environments
Resolve incidents and service requests escalated from Level 1 within SLA targets
Implement approved firewall changes including rules, NAT, VIPs, and VPN access
Perform guided troubleshooting using documented procedures
Monitor firewall health and xywuqvp alerts using MSP monitoring tools
Review firewall logs to support incident resolution
Execute firmware upgrades following approved change plans
Document all work performed in ticketing systems
Escalate complex or unresolved issues to Level 3 teams with clear findings