Front Desk Agent
Homewood Suites by Hilton, Minneapolis, MN, United States
Guest Service Associate
Soartress Hospitality is seeking a friendly and professional Guest Service Associate, with hotel experience, to join our team at Homewood Suites by Hilton Minneapolis Mall of America located in Bloomington, MN. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, communicating with in-house guests via messaging, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Job Qualifications:
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Benefits:
Competitive pay and PTO
Insurance
401(k) Retirement Plan
Flexible scheduling
Supportive team environment
Opportunity for advancement
Rewarding Hard Work:
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
Training:
Soartress Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Soartress Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Requirements:
Provide exceptional guest service consistently.
Process all payments according to established hotel requirements
Respond promptly to guest questions and concerns
Maintain accurate reservation records
Greet and assist guests during arrival and departure
Company Information:
Soartress Hospitality is a young, vibrant, growing hotel company with properties currently in nine states. We are passionate about our entrepreneurial spirit and want all our associates to achieve their maximum potential as people, team members, and community leaders.
Homewood Suites by Hilton Minneapolis Mall of America is the closest Hilton to Mall of America with a team that has decades of experience. We work together as a team and want to ensure we bring on our next family member.
Soartress Hospitality is seeking a friendly and professional Guest Service Associate, with hotel experience, to join our team at Homewood Suites by Hilton Minneapolis Mall of America located in Bloomington, MN. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, communicating with in-house guests via messaging, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Job Qualifications:
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Ability to work well in stressful situations
Readily available and approachable for all guests while providing excellent guest service
Benefits:
Competitive pay and PTO
Insurance
401(k) Retirement Plan
Flexible scheduling
Supportive team environment
Opportunity for advancement
Rewarding Hard Work:
Incentive based bonus program
Free room nights at our hotels and employee discounts within your hotel brand
Discounts for friends and family within your hotel brand
Team Member recognition and bonus
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
Training:
Soartress Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Soartress Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.
Requirements:
Provide exceptional guest service consistently.
Process all payments according to established hotel requirements
Respond promptly to guest questions and concerns
Maintain accurate reservation records
Greet and assist guests during arrival and departure
Company Information:
Soartress Hospitality is a young, vibrant, growing hotel company with properties currently in nine states. We are passionate about our entrepreneurial spirit and want all our associates to achieve their maximum potential as people, team members, and community leaders.
Homewood Suites by Hilton Minneapolis Mall of America is the closest Hilton to Mall of America with a team that has decades of experience. We work together as a team and want to ensure we bring on our next family member.