Client Support Professional
Mr Handyman, Raleigh, NC, United States
Client Support Professional
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment.
Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You'll Want to Join Our Team
Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.
Consistent work schedule
Great office environment
Work with a team of Service and Office Professionals to deliver an amazing customer experience
Incentives in addition to base pay
Paid time off
And more
Your Responsibilities as an Office Professional
Lead Management and Scheduling
you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with Customers
You'll communicate with customers to guide them through their projects and assist with managing their expectations.
Create Life-Long Customers
Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
How We'll Measure Performance
Here are some of the ways that we'll measure your performance in the role.
Quality of Work
Our value comes from meeting and exceeding our customers' expectations throughout their experience with Mr. Handyman
Customer Satisfaction
You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
Efficiency
Doing the job well and in a timely manner are critical to success in this role.
To Succeed in this Role
Be highly organized and detail oriented
Possess excellent customer communication skills - both oral and written
Have sales aptitude in order to gather client needs and present solutions
Have computer experience with Microsoft Office (Word, Excel, Outlook)
Be able to multi-task and prioritize work
Job Requirements
These are the minimum requirements to be considered for this position.
Live within the area
College degree or college-level coursework
Professional customer service and/or sales experience
Great telephone & written communication skills
Experience with Microsoft Office applications
Complete a background check
Bonus points for:
Previous experience in a service-based business
Familiarity with home improvement projects
Past experience with Service Titan
Income
The pay range for this position is $36,000 - $44,000 depending on your experience and qualifications.
Still with us? Great!
Remember, we're looking to hire only the best. If that's you, APPLY TODAY!
Should you meet the requirements for the position, our system will schedule you for an interview immediately.
Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we're growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We're looking for a friendly and outgoing office professional for our fast-paced office environment.
Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.
When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.
Why You'll Want to Join Our Team
Here are just a few of the benefits you'll receive when joining the Mr. Handyman team.
Consistent work schedule
Great office environment
Work with a team of Service and Office Professionals to deliver an amazing customer experience
Incentives in addition to base pay
Paid time off
And more
Your Responsibilities as an Office Professional
Lead Management and Scheduling
you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
Making Recommendations and Managing Expectations with Customers
You'll communicate with customers to guide them through their projects and assist with managing their expectations.
Create Life-Long Customers
Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.
How We'll Measure Performance
Here are some of the ways that we'll measure your performance in the role.
Quality of Work
Our value comes from meeting and exceeding our customers' expectations throughout their experience with Mr. Handyman
Customer Satisfaction
You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction.
Efficiency
Doing the job well and in a timely manner are critical to success in this role.
To Succeed in this Role
Be highly organized and detail oriented
Possess excellent customer communication skills - both oral and written
Have sales aptitude in order to gather client needs and present solutions
Have computer experience with Microsoft Office (Word, Excel, Outlook)
Be able to multi-task and prioritize work
Job Requirements
These are the minimum requirements to be considered for this position.
Live within the area
College degree or college-level coursework
Professional customer service and/or sales experience
Great telephone & written communication skills
Experience with Microsoft Office applications
Complete a background check
Bonus points for:
Previous experience in a service-based business
Familiarity with home improvement projects
Past experience with Service Titan
Income
The pay range for this position is $36,000 - $44,000 depending on your experience and qualifications.
Still with us? Great!
Remember, we're looking to hire only the best. If that's you, APPLY TODAY!
Should you meet the requirements for the position, our system will schedule you for an interview immediately.