Modlin Assistant House Manager
University of Richmond, Richmond, VA, United States
Assistant House Manager
The Modlin Center for the Arts hosts a wide variety of academic performances and University events, as well as a multitude of professional concerts, theatre, and dance performances from artists all over the world. The Assistant House Manager coordinates and oversees the smooth operation of all front of house audience activities at assigned events throughout the academic year. The position involves interacting with fellow students, outside patrons, and community members to ensure an enjoyable and safe experience at the Modlin Center.
Specific duties include overseeing events from start to finish, representing Modlin Center as the visible presence throughout the event, ensuring Modlin Center's performance spaces are prepared to welcome guests, providing training and placement for volunteer ushers, greeting all patrons, assisting with seating, ticketing and other customer service needs, performing all duties in accordance with established safety procedures, organizing opening and closing house with Production and Box Office staff, communicating with various Modlin Center staff and/or event producer during event, properly documenting show and incident reports for recording keeping purposes, being a confident and assertive communicator while maintaining a polite and professional demeanor, making recommendations for improving the patron experience, and attending regularly scheduled professional trainings on customer service, first aid, and emergency management.
Qualifications include enthusiasm for the arts, ability to represent Modlin in a professional manner, strong customer service and/or interpersonal skills, desire to ensure that patrons have the best experience possible, ability to work independently in a fast-paced environment and solve problems in a quick and efficient manner, detail oriented, particularly in respect to safety and patron service, flexible schedule based on event scheduling needs, including daytime and evening/weekend hours, must be able to commit to 8-15 hours per week, dress is business casual and professional, and students of all disciplines and majors are encouraged to apply.
The Modlin Center for the Arts hosts a wide variety of academic performances and University events, as well as a multitude of professional concerts, theatre, and dance performances from artists all over the world. The Assistant House Manager coordinates and oversees the smooth operation of all front of house audience activities at assigned events throughout the academic year. The position involves interacting with fellow students, outside patrons, and community members to ensure an enjoyable and safe experience at the Modlin Center.
Specific duties include overseeing events from start to finish, representing Modlin Center as the visible presence throughout the event, ensuring Modlin Center's performance spaces are prepared to welcome guests, providing training and placement for volunteer ushers, greeting all patrons, assisting with seating, ticketing and other customer service needs, performing all duties in accordance with established safety procedures, organizing opening and closing house with Production and Box Office staff, communicating with various Modlin Center staff and/or event producer during event, properly documenting show and incident reports for recording keeping purposes, being a confident and assertive communicator while maintaining a polite and professional demeanor, making recommendations for improving the patron experience, and attending regularly scheduled professional trainings on customer service, first aid, and emergency management.
Qualifications include enthusiasm for the arts, ability to represent Modlin in a professional manner, strong customer service and/or interpersonal skills, desire to ensure that patrons have the best experience possible, ability to work independently in a fast-paced environment and solve problems in a quick and efficient manner, detail oriented, particularly in respect to safety and patron service, flexible schedule based on event scheduling needs, including daytime and evening/weekend hours, must be able to commit to 8-15 hours per week, dress is business casual and professional, and students of all disciplines and majors are encouraged to apply.