Assistant House Manager
La Jolla Playhouse, San Diego, CA, United States
About The Position
Are you passionate about live theater and love creating memorable experiences for others? We’re looking for a friendly, proactive, and detail‑oriented Assistant House Manager to help ensure our patrons enjoy a safe, welcoming, and unforgettable visit—from the parking garage to curtain call. This is a fantastic opportunity for someone who thrives in a people‑focused environment and wants to be part of the magic behind the scenes at one of San Diego’s premier theaters.
Key Responsibilities
Deliver exceptional customer service to patrons throughout their theater experience.
Collaborate with Stage Management and Box Office teams to ensure smooth and timely performances.
Support patrons with special needs and ensure accessibility and safety protocols are followed.
Monitor and enforce safety procedures, including emergency response (e.g., fire, medical, evacuation).
Collect and report patron feedback to improve the guest experience.
Provide guidance and support to ushers, bartenders, Playhouse Partners (volunteers), and Audience Concierges during performances.
Maintain cleanliness and readiness of lobbies and theater spaces; respond to any facilities needs during performances.
Assist in maintaining inventory of Front of House equipment (e.g., ticket scanners, assistive listening devices).
Help coordinate accessibility services (e.g., ASL interpretation, audio description, closed captioning).
Assist with event setup, coordination, and breakdown.
Secure theater premises postperformance.
Help the House Manager ensure performances start on time.
Act as a liaison between Front of House and backstage teams.
Take on special projects as assigned by the House Manager or Operations team.
Qualifications
A love of live theater and a desire to be part of a collaborative, creative environment.
Availability to work evenings, weekends, and occasional weekdays or holidays.
Prior experience in customer service, hospitality, or event management is preferred.
Strong communication and interpersonal skills.
Calm under pressure and able to respond quickly to emergencies.
Ability to lead and motivate volunteers and Audience Concierges.
Basic computer literacy (email, internet).
First Aid/CPR certification (or willingness to obtain).
Experience working with diverse communities and individuals with disabilities is a plus.
Physical Requirements
Regularly stand or walk for extended periods.
Comfortable with navigating stairs and moving throughout the theater.
Frequently lift or move items weighing up to 25 lbs.
Frequent talking, listening, and engaging with patrons.
Perks
Paid sick leave.
Complimentary tickets to Playhouse performances.
Be part of a passionate, theater‑loving team.
Opportunities to grow within a respected arts organization.
Work in a beautiful, vibrant campus setting.
#J-18808-Ljbffr
Are you passionate about live theater and love creating memorable experiences for others? We’re looking for a friendly, proactive, and detail‑oriented Assistant House Manager to help ensure our patrons enjoy a safe, welcoming, and unforgettable visit—from the parking garage to curtain call. This is a fantastic opportunity for someone who thrives in a people‑focused environment and wants to be part of the magic behind the scenes at one of San Diego’s premier theaters.
Key Responsibilities
Deliver exceptional customer service to patrons throughout their theater experience.
Collaborate with Stage Management and Box Office teams to ensure smooth and timely performances.
Support patrons with special needs and ensure accessibility and safety protocols are followed.
Monitor and enforce safety procedures, including emergency response (e.g., fire, medical, evacuation).
Collect and report patron feedback to improve the guest experience.
Provide guidance and support to ushers, bartenders, Playhouse Partners (volunteers), and Audience Concierges during performances.
Maintain cleanliness and readiness of lobbies and theater spaces; respond to any facilities needs during performances.
Assist in maintaining inventory of Front of House equipment (e.g., ticket scanners, assistive listening devices).
Help coordinate accessibility services (e.g., ASL interpretation, audio description, closed captioning).
Assist with event setup, coordination, and breakdown.
Secure theater premises postperformance.
Help the House Manager ensure performances start on time.
Act as a liaison between Front of House and backstage teams.
Take on special projects as assigned by the House Manager or Operations team.
Qualifications
A love of live theater and a desire to be part of a collaborative, creative environment.
Availability to work evenings, weekends, and occasional weekdays or holidays.
Prior experience in customer service, hospitality, or event management is preferred.
Strong communication and interpersonal skills.
Calm under pressure and able to respond quickly to emergencies.
Ability to lead and motivate volunteers and Audience Concierges.
Basic computer literacy (email, internet).
First Aid/CPR certification (or willingness to obtain).
Experience working with diverse communities and individuals with disabilities is a plus.
Physical Requirements
Regularly stand or walk for extended periods.
Comfortable with navigating stairs and moving throughout the theater.
Frequently lift or move items weighing up to 25 lbs.
Frequent talking, listening, and engaging with patrons.
Perks
Paid sick leave.
Complimentary tickets to Playhouse performances.
Be part of a passionate, theater‑loving team.
Opportunities to grow within a respected arts organization.
Work in a beautiful, vibrant campus setting.
#J-18808-Ljbffr