Business Analyst
Allcat Claims Service, San Antonio, TX, United States
Business Analyst
Location: San Antonio, Texas (On-site)
Job Type: Full-Time
Industry: Insurance Technology / Software Development
Salary Range: $75,000 $90,000
Position Overview:
We are seeking an experienced Business Analyst to join our on-site team in San Antonio. This role is critical in bridging the gap between our end users and offshore development team. The ideal candidate will have a strong understanding of software systems, exceptional communication skills, and the ability to handle support-related interactions directly with users.
Key Responsibilities:
Gather and analyze business requirements to translate into functional specifications for system enhancements and fixes
Act as a liaison between stakeholders and offshore development teams to ensure clarity and alignment on technical solutions
Create user stories, workflows, process diagrams, and system documentation to support development and QA efforts
Conduct functional and user acceptance testing (UAT) to validate deliverables
Identify and recommend opportunities for product and process improvement based on support trends and user feedback
Prioritize incoming issues and requests
Assist with training material development and user education as needed
Qualifications:
Bachelor's degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience)
4+ years of experience in business analysis, technical support, or a similar role in a software development environment
Proven experience communicating effectively between business users and development teams
Experience working with offshore teams and navigating time zone differences
Strong analytical and documentation skills
Knowledge of the insurance claims or adjusting industry is a plus
Comfortable handling and resolving customer support phone calls
Compensation & Benefits
Salary: $75,000-$90,000 annually
Health, dental, and vision insurance
401(k) with employer match
Paid time off and company holidays
Location: San Antonio, Texas (On-site)
Job Type: Full-Time
Industry: Insurance Technology / Software Development
Salary Range: $75,000 $90,000
Position Overview:
We are seeking an experienced Business Analyst to join our on-site team in San Antonio. This role is critical in bridging the gap between our end users and offshore development team. The ideal candidate will have a strong understanding of software systems, exceptional communication skills, and the ability to handle support-related interactions directly with users.
Key Responsibilities:
Gather and analyze business requirements to translate into functional specifications for system enhancements and fixes
Act as a liaison between stakeholders and offshore development teams to ensure clarity and alignment on technical solutions
Create user stories, workflows, process diagrams, and system documentation to support development and QA efforts
Conduct functional and user acceptance testing (UAT) to validate deliverables
Identify and recommend opportunities for product and process improvement based on support trends and user feedback
Prioritize incoming issues and requests
Assist with training material development and user education as needed
Qualifications:
Bachelor's degree in Business, Computer Science, Information Systems, or a related field (or equivalent experience)
4+ years of experience in business analysis, technical support, or a similar role in a software development environment
Proven experience communicating effectively between business users and development teams
Experience working with offshore teams and navigating time zone differences
Strong analytical and documentation skills
Knowledge of the insurance claims or adjusting industry is a plus
Comfortable handling and resolving customer support phone calls
Compensation & Benefits
Salary: $75,000-$90,000 annually
Health, dental, and vision insurance
401(k) with employer match
Paid time off and company holidays