OPERATIONS CENTER TECHNICIAN, Jobs
ClearanceJobs, Billings, MT, United States
Operations Center Technician, GS-7/8 Full Performance Level GS-8
This position advertised has been exempted from the federal civilian hiring freeze. Current FBI employees are ineligible to apply if serving under the same conditions as that for which is advertised, including:
Appointing organization (FBI)
Type of position (full-time, part-time, etc.)
Same or higher grade
Duty location (city or state)
Type of appointment (permanent, temporary, etc.)
Job Opening: 64580 Opening Date: April 20, 2026 Closing Date: May 4, 2026 at 11:59 p.m. (ET) Location Baltimore, MD; Billings, MT; Boston, MA; Columbia, SC; Dallas, TX; Denver, CO; Detroit, MI; Houston, TX; Kansas City, MO; Little Rock, AR; Los Angeles, CA; Miami, FL; Nashville, TN; New Haven, CT; New York, NY; Newark, NJ; Norfolk, VA; Seattle, WA; Tampa, FL; Washington, DC Division Baltimore Field Office, Billings Field Office, Boston Field Office, Columbia Field Office, Dallas Field Office, Denver Field Office, Detroit Field Office, Houston Field Office, Kansas City Field Office, Little Rock Field Office, Los Angeles Field Office, Miami Field Office, Nashville Field Office, New Haven Field Office, New York Field Office, Newark Field Office, Norfolk Field Office, Seattle Field Office, Tampa Field Office, Washington Field Office Working Hours Will vary - selectees may be required to work shift work including nights, weekends, and holidays as needed by the Field Office. This position is designated as "emergency." As an "emergency" employee, you may be expected to report to work during periods of adverse weather conditions or other types of emergency situations when it is announced that an "unscheduled leave policy" is in effect or that federal agencies are closed in your immediate vicinity. Job Type Full Time/Permanent Who May Apply All U.S. Citizens Number of Positions Available Multiple
Salary GS-7: $43,106.00 - $56,039.00 GS-8: $47,738.00 - $62,057.00 NOTE: The salaries listed above are the base rate of pay for federal employees on the General Schedule (GS) pay scale. A complete list of pay tables factoring in locality pay (based on geographical area) can be found on OPM.gov. Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications. Please ensure to specify your location preference(s) when applying. Your application will only be considered for the location preference(s) that you have selected.
This job opening will be used to fill OCT positions across FBI Field Offices. Please select your location preference(s) based off the Field Office's Headquarters City location. Due to the fluidity of vacancies, there is no guarantee which Field Offices will have openings within the time frame of this announcement. As vacancies become available, hiring managers with a vacancy will receive a list of eligible applicants for their location. Applicants may be contacted directly by the Division if/when there is a vacancy. This job opening will be available quarterly during Fiscal Year 2026.
Must be a U.S. citizen Must be able to obtain a Top Secret-SCI clearance Some travel may be required
Most work is sedentary, but the job does require the ability to move around the office and lift and carry light items such as office files and boxes, books, copier paper, etc. Periods of high stress occur during a crisis.
The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.
Conducts complicated searches on multiple databases and systems to locate data and analyze information.
Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
Communication Flexibility/Adaptability Problem Solving/Judgement Analytic Thinking Information Management Technology Application
Evaluated the significance, validity, and reliability of data for inclusion in reports. Analyzed, evaluated, and disseminated information. Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations. Maintained contact with internal staff and outside entities to obtain, verify, and convey information.
Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports. Analyzed, evaluated, and disseminated information pertaining to emergencies. Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations. Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.
All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows: GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership. GS-8: Education may not be substituted for specialized experience at this grade level. Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.
To apply to this position, interested applicants must provide a complete application package by the closing date which includes:
Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes.
A complete assessment questionnaire Other supporting documents (if applicable): College transcripts, if qualifying based on education or if there is a positive education requirement Former civilian Federal employees must submit a copy of your MOST RECENT SF-50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is a requirement to verify your Time in Grade (TIG). Actions such as promotion, within grade increase, or reassignment actions must be submitted as your most recent SF 50. Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation: Percent of time worked in the particular position (cannot conflict with main duties. The month/year work began Frequency worked (i.e., daily, monthly, etc.) Specific duties performed
The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.
Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.
Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
Management may select any grade for which this position has been announced.
Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and
This position advertised has been exempted from the federal civilian hiring freeze. Current FBI employees are ineligible to apply if serving under the same conditions as that for which is advertised, including:
Appointing organization (FBI)
Type of position (full-time, part-time, etc.)
Same or higher grade
Duty location (city or state)
Type of appointment (permanent, temporary, etc.)
Job Opening: 64580 Opening Date: April 20, 2026 Closing Date: May 4, 2026 at 11:59 p.m. (ET) Location Baltimore, MD; Billings, MT; Boston, MA; Columbia, SC; Dallas, TX; Denver, CO; Detroit, MI; Houston, TX; Kansas City, MO; Little Rock, AR; Los Angeles, CA; Miami, FL; Nashville, TN; New Haven, CT; New York, NY; Newark, NJ; Norfolk, VA; Seattle, WA; Tampa, FL; Washington, DC Division Baltimore Field Office, Billings Field Office, Boston Field Office, Columbia Field Office, Dallas Field Office, Denver Field Office, Detroit Field Office, Houston Field Office, Kansas City Field Office, Little Rock Field Office, Los Angeles Field Office, Miami Field Office, Nashville Field Office, New Haven Field Office, New York Field Office, Newark Field Office, Norfolk Field Office, Seattle Field Office, Tampa Field Office, Washington Field Office Working Hours Will vary - selectees may be required to work shift work including nights, weekends, and holidays as needed by the Field Office. This position is designated as "emergency." As an "emergency" employee, you may be expected to report to work during periods of adverse weather conditions or other types of emergency situations when it is announced that an "unscheduled leave policy" is in effect or that federal agencies are closed in your immediate vicinity. Job Type Full Time/Permanent Who May Apply All U.S. Citizens Number of Positions Available Multiple
Salary GS-7: $43,106.00 - $56,039.00 GS-8: $47,738.00 - $62,057.00 NOTE: The salaries listed above are the base rate of pay for federal employees on the General Schedule (GS) pay scale. A complete list of pay tables factoring in locality pay (based on geographical area) can be found on OPM.gov. Additional selections may be made from this announcement to fill positions within the same division when the position includes substantially the same duties, responsibilities, and qualifications. Please ensure to specify your location preference(s) when applying. Your application will only be considered for the location preference(s) that you have selected.
This job opening will be used to fill OCT positions across FBI Field Offices. Please select your location preference(s) based off the Field Office's Headquarters City location. Due to the fluidity of vacancies, there is no guarantee which Field Offices will have openings within the time frame of this announcement. As vacancies become available, hiring managers with a vacancy will receive a list of eligible applicants for their location. Applicants may be contacted directly by the Division if/when there is a vacancy. This job opening will be available quarterly during Fiscal Year 2026.
Must be a U.S. citizen Must be able to obtain a Top Secret-SCI clearance Some travel may be required
Most work is sedentary, but the job does require the ability to move around the office and lift and carry light items such as office files and boxes, books, copier paper, etc. Periods of high stress occur during a crisis.
The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks because of high risks of potential exposure to biological contaminates. The incumbent of this position may be required to work all shifts based on the needs of the office.
Conducts complicated searches on multiple databases and systems to locate data and analyze information.
Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
Utilizes the appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
Prioritizes all incoming emergency and non-emergency communications identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
Communication Flexibility/Adaptability Problem Solving/Judgement Analytic Thinking Information Management Technology Application
Evaluated the significance, validity, and reliability of data for inclusion in reports. Analyzed, evaluated, and disseminated information. Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations. Maintained contact with internal staff and outside entities to obtain, verify, and convey information.
Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports. Analyzed, evaluated, and disseminated information pertaining to emergencies. Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations. Collaborated with local, state, and/or federal law enforcement agencies in order to ensure an appropriate response to emergency situations.
All degrees must be from an accredited college or university. Education may be substituted for specialized experience as follows: GS-7: Applicant must have a bachelor's degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor's degree from an accredited college or university, which is based on (1) class standing, (2) grade-point average of 3.0 or higher as recorded on an official transcript, or as based on courses completed during the final two years of the curriculum, or (3) honor society membership. GS-8: Education may not be substituted for specialized experience at this grade level. Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited educational institution in the United States.
To apply to this position, interested applicants must provide a complete application package by the closing date which includes:
Utilizing the Resume Builder, outline your relevant work experience and associated start and end dates. Uploaded resumes will not be reviewed or used for qualification purposes.
A complete assessment questionnaire Other supporting documents (if applicable): College transcripts, if qualifying based on education or if there is a positive education requirement Former civilian Federal employees must submit a copy of your MOST RECENT SF-50 (Notification of Personnel Action) showing your tenure, grade and step, salary, and type of position occupied (i.e., Excepted or Competitive); or similar Notification of Personnel Action documentation, i.e., Transcript of Service, Form 1150, etc. This is a requirement to verify your Time in Grade (TIG). Actions such as promotion, within grade increase, or reassignment actions must be submitted as your most recent SF 50. Veterans: DD 214; Disabled Veterans: DD 214, SF-15, and VA letter dated 1991 or later Memorandum for Record (MFR): Work performed outside assigned duties (that would not normally be documented on an SF-50, i. e., back-up duties), has to be documented in detail by an immediate supervisor in order to receive full credit for amount of time worked in that position. If no documentation is furnished no credit will be given for time worked in that position. The following notations must be specified in the documentation: Percent of time worked in the particular position (cannot conflict with main duties. The month/year work began Frequency worked (i.e., daily, monthly, etc.) Specific duties performed
The FBI is in the Executive Branch of the federal government. It is one of the components of the Department of Justice (DOJ). The FBI is the principle investigative arm of the DOJ. All FBI positions are in the excepted service.
Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment; as determined by a background investigation.
Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
Management may select any grade for which this position has been announced.
Identification of promotion potential in this announcement does not constitute a commitment or an obligation on the part of management to promote the employee selected at some future date. Promotion will depend upon administrative approval and