Operations Center Technician, GS-7/8
Federal Bureau of Investigation (FBI), Boston, MA, United States
Job Overview
Job Title: Operations Center Technician, GS-7/8 (Full Performance Level GS-8). Job Opening ID: 64580. Opening Date: April 20, 2026. Closing Date: May 4, 2026 at 11:59 p.m. (ET). Location: Baltimore, MD; Billings, MT; Boston, MA; Columbia, SC; Dallas, TX; Denver, CO; Detroit, MI; Houston, TX; Kansas City, MO; Little Rock, AR; Los Angeles, CA; Miami, FL; Nashville, TN; New Haven, CT; New York, NY; Newark, NJ; Norfolk, VA; Seattle, WA; Tampa, FL; Washington, DC. Division: Baltimore Field Office, Billings Field Office, Boston Field Office, Columbia Field Office, Dallas Field Office, Denver Field Office, Detroit Field Office, Houston Field Office, Kansas City Field Office, Little Rock Field Office, Los Angeles Field Office, Miami Field Office, Nashville Field Office, New Haven Field Office, New York Field Office, Newark Field Office, Norfolk Field Office, Seattle Field Office, Tampa Field Office, Washington Field Office. Job Type: Full Time/Permanent. Who May Apply: All U.S. Citizens. Number of Positions Available: Multiple. Salary: GS-7: $43,106.00 - $56,039.00; GS-8: $47,738.00 - $62,057.00.
Job Summary
This job opening will be used to fill Officer in Charge of Technical (OCT) positions across FBI Field Offices. Applicants should select location preference(s) based on the Field Office’s Headquarters City. Due to the fluidity of vacancies, it is not guaranteed which Offices will have openings within the timeframe of the announcement.
Key Requirements
U.S. citizen.
Must be able to obtain a Top Secret-SCI clearance.
Some travel may be required.
Physical Demands
Mostly sedentary work, but requires moving around the office, lifting and carrying light items such as office files and boxes, books, copier paper, etc.
Periods of high stress occur during a crisis.
Work Environment
The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks due to high risks of potential exposure to biological contaminants. The incumbent may be required to work all shifts based on the needs of the office.
Major Duties
Conducts complicated searches on multiple databases and systems to locate data and analyze information.
Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
Utilizes appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
Prioritizes all incoming emergency and non-emergency communications, identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
Qualifications and Evaluations
Applicants must meet the qualification requirements by the closing date of this announcement. The first five competencies will be used in a structured resume review to objectively evaluate applicants. Resume and supporting documents should demonstrate the following competencies:
Communication
Flexibility/Adaptability
Problem Solving/Judgement
Analytic Thinking
Information Management
Technology Application
Specialized Experience (GS‑7)
Applicant must possess at least one (1) year of Specialized Experience equivalent to the GS‑6 grade level:
Evaluated the significance, validity, and reliability of data for inclusion in reports.
Analyzed, evaluated, and disseminated information.
Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
Maintained contact with internal staff and outside entities to obtain, verify, and convey information.
Specialized Experience (GS‑8)
Applicant must possess at least one (1) year of Specialized Experience equivalent to the GS‑7 grade level:
Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
Analyzed, evaluated, and disseminated information pertaining to emergencies.
Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
Collaborated with local, state, and/or federal law enforcement agencies to ensure an appropriate response to emergency situations.
Education
All degrees must be from an accredited college or university.
GS‑7: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on class standing, grade‑point average of 3.0 or higher, or honor society membership.
GS‑8: Education may not be substituted for specialized experience at this grade level.
Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited U.S. institution.
Additional Information
Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment as determined by a background investigation. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
Veterans' Preference
If you are entitled to veterans' preference, indicate the type of preference claimed on your resume and application. Your veterans' preference entitlement will be verified by the employing agency.
Reasonable Accommodation
The FBI provides reasonable accommodations to qualified applicants with disabilities. Contact the Office of Equal Employment Opportunity Affairs for accommodation requests.
Nepotism
Nepotism is prohibited. All selected candidates and hiring managers must certify they are not related to anyone involved in the hiring process.
Equal Employment Opportunity
The FBI is an Equal Opportunity Employer. Selection will be made without regard to color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age 40 or over, sex, pregnancy, or any other non‑merit factors.
Benefits
The Bureau offers comprehensive health and life insurance benefits, paid vacation, sick leave, and federal holidays. For more benefits details visit the Office of Personnel Management’s website.
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Job Title: Operations Center Technician, GS-7/8 (Full Performance Level GS-8). Job Opening ID: 64580. Opening Date: April 20, 2026. Closing Date: May 4, 2026 at 11:59 p.m. (ET). Location: Baltimore, MD; Billings, MT; Boston, MA; Columbia, SC; Dallas, TX; Denver, CO; Detroit, MI; Houston, TX; Kansas City, MO; Little Rock, AR; Los Angeles, CA; Miami, FL; Nashville, TN; New Haven, CT; New York, NY; Newark, NJ; Norfolk, VA; Seattle, WA; Tampa, FL; Washington, DC. Division: Baltimore Field Office, Billings Field Office, Boston Field Office, Columbia Field Office, Dallas Field Office, Denver Field Office, Detroit Field Office, Houston Field Office, Kansas City Field Office, Little Rock Field Office, Los Angeles Field Office, Miami Field Office, Nashville Field Office, New Haven Field Office, New York Field Office, Newark Field Office, Norfolk Field Office, Seattle Field Office, Tampa Field Office, Washington Field Office. Job Type: Full Time/Permanent. Who May Apply: All U.S. Citizens. Number of Positions Available: Multiple. Salary: GS-7: $43,106.00 - $56,039.00; GS-8: $47,738.00 - $62,057.00.
Job Summary
This job opening will be used to fill Officer in Charge of Technical (OCT) positions across FBI Field Offices. Applicants should select location preference(s) based on the Field Office’s Headquarters City. Due to the fluidity of vacancies, it is not guaranteed which Offices will have openings within the timeframe of the announcement.
Key Requirements
U.S. citizen.
Must be able to obtain a Top Secret-SCI clearance.
Some travel may be required.
Physical Demands
Mostly sedentary work, but requires moving around the office, lifting and carrying light items such as office files and boxes, books, copier paper, etc.
Periods of high stress occur during a crisis.
Work Environment
The environment involves everyday risks or discomforts that require normal safety precautions. The work area is adequately lighted, heated, and ventilated. Some work may require the use of protective biological hoods, gloves, and specially fitted masks due to high risks of potential exposure to biological contaminants. The incumbent may be required to work all shifts based on the needs of the office.
Major Duties
Conducts complicated searches on multiple databases and systems to locate data and analyze information.
Determines the significance, validity, and reliability of data and produces written reports for use within the FBI.
Utilizes appropriate methods and techniques to handle difficult conversations telephonically and face to face with the public.
Prioritizes all incoming emergency and non-emergency communications, identifying the appropriate level of response, determining other critical information, and notifying respondents accordingly.
Maintains constant communication with the on-scene point of contact for an emergency for the duration of the event or until authority is transferred to the appropriate officials.
Performs crisis intervention with distraught emergency callers during high-risk situations until appropriate emergency field units arrive on scene.
Qualifications and Evaluations
Applicants must meet the qualification requirements by the closing date of this announcement. The first five competencies will be used in a structured resume review to objectively evaluate applicants. Resume and supporting documents should demonstrate the following competencies:
Communication
Flexibility/Adaptability
Problem Solving/Judgement
Analytic Thinking
Information Management
Technology Application
Specialized Experience (GS‑7)
Applicant must possess at least one (1) year of Specialized Experience equivalent to the GS‑6 grade level:
Evaluated the significance, validity, and reliability of data for inclusion in reports.
Analyzed, evaluated, and disseminated information.
Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
Maintained contact with internal staff and outside entities to obtain, verify, and convey information.
Specialized Experience (GS‑8)
Applicant must possess at least one (1) year of Specialized Experience equivalent to the GS‑7 grade level:
Evaluated the significance, validity, and reliability of data for inclusion in detailed written reports.
Analyzed, evaluated, and disseminated information pertaining to emergencies.
Orally communicated with customers to gather pertinent information and provide guidance on emergency and non-emergency situations.
Collaborated with local, state, and/or federal law enforcement agencies to ensure an appropriate response to emergency situations.
Education
All degrees must be from an accredited college or university.
GS‑7: Applicant must have a bachelor’s degree with superior academic achievement or one (1) full year of graduate level education. Superior academic achievement is the completion of all the requirements of a bachelor’s degree from an accredited college or university, which is based on class standing, grade‑point average of 3.0 or higher, or honor society membership.
GS‑8: Education may not be substituted for specialized experience at this grade level.
Education completed in foreign colleges or universities may be used to meet the above requirements provided you can show foreign education is comparable to that received in an accredited U.S. institution.
Additional Information
Applicants must be U.S. citizens and consent to a complete background investigation, urinalysis, and polygraph. You must be suitable for Federal employment as determined by a background investigation. Positions with fitness for duty requirements or those that require international travel may require proof of certain vaccinations.
Veterans' Preference
If you are entitled to veterans' preference, indicate the type of preference claimed on your resume and application. Your veterans' preference entitlement will be verified by the employing agency.
Reasonable Accommodation
The FBI provides reasonable accommodations to qualified applicants with disabilities. Contact the Office of Equal Employment Opportunity Affairs for accommodation requests.
Nepotism
Nepotism is prohibited. All selected candidates and hiring managers must certify they are not related to anyone involved in the hiring process.
Equal Employment Opportunity
The FBI is an Equal Opportunity Employer. Selection will be made without regard to color, race, religion, national origin, marital status, parental status, physical or mental disability, genetic information, age 40 or over, sex, pregnancy, or any other non‑merit factors.
Benefits
The Bureau offers comprehensive health and life insurance benefits, paid vacation, sick leave, and federal holidays. For more benefits details visit the Office of Personnel Management’s website.
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