Hotel Front Desk Receptionist
Bayside Inn Key Largo, Key Largo, FL, United States
Hotel Front Desk Agent
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Field customer complaints when necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Communicate with housekeeping to make sure guest rooms are ready
Qualifications
Exhibits working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Comfortable taking telephone calls and mitigating stressful situations
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Field customer complaints when necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
Communicate with housekeeping to make sure guest rooms are ready
Qualifications
Exhibits working knowledge of Microsoft Office and reservation management systems
High school diploma, GED, or equivalent
Displays impeccable interpersonal, time management, organizational skills, and customer service skills
1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
Comfortable taking telephone calls and mitigating stressful situations