Hotel Front Desk Attendant
Encore Enterprises, Harrisonburg, VA, United States
Hotel Front Desk Agent
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
Exhibits working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Comfortable taking telephone calls and mitigating stressful situations
Must have graduated high school, received a GED or equivalent
Compensation $15 hourly About DoubleTree by Hilton Harrisonburg
The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.
We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!
Responsibilities
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Mitigate customer complaints as needed
Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
Exhibits working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Comfortable taking telephone calls and mitigating stressful situations
Must have graduated high school, received a GED or equivalent
Compensation $15 hourly About DoubleTree by Hilton Harrisonburg
The DoubleTree by Hilton Harrisonburg is a full-service hotel and a well-established market leader in the area. We offer room for growth and development, as well as an inclusive working environment. Our mission is to provide both guests and associates with an outstanding experience.