Hotel Guest Service Representative
Encore Enterprises, New Orleans, LA, United States
Hotel Front Desk Agent
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Handle customer complaints as necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
Comfortable taking telephone calls and mitigating stressful situations
1+ year of hotel industry experience or related job preferred
High school diploma, GED, or equivalent
Working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation $16 hourly About Q&C Hotel Bar New Orleans Autograph Collection
Q&C Hotel Bar New Orleans Autograph Collection is part of the Marriott Brand of Hotels as an Autograph Collection Property. This property is a franchise property managed by Encore Hospitality.
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities
Handle customer complaints as necessary
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Answer incoming calls and questions about guests' needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Connect with the housekeeping department to ensure guest accommodations are ready
Qualifications
Comfortable taking telephone calls and mitigating stressful situations
1+ year of hotel industry experience or related job preferred
High school diploma, GED, or equivalent
Working knowledge of Microsoft Office and reservation management systems
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Compensation $16 hourly About Q&C Hotel Bar New Orleans Autograph Collection
Q&C Hotel Bar New Orleans Autograph Collection is part of the Marriott Brand of Hotels as an Autograph Collection Property. This property is a franchise property managed by Encore Hospitality.