Hotel Front Desk Attendant
Encore Enterprises, Savannah, GA, United States
Hotel Front Desk Agent
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Mitigate customer complaints as needed
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Has experience answering telephone calls and troubleshooting stressful situations
Must have graduated high school, received a GED or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation $15 - $16 hourly About Fairfield Inn & Suites Savannah Midtown
Here in Midtown Savannah, we are known for our outstanding guest services and our family-oriented culture. We love to go over and beyond to give everyone an experience they won't forget. From our employees to guests, we all leave with a feeling of comfort and support you will only find through Fairfield Inn. Come on by and check us out! We'd love for you to be a part of our award-winning team!!
Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!
Responsibilities
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Mitigate customer complaints as needed
Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Has experience answering telephone calls and troubleshooting stressful situations
Must have graduated high school, received a GED or equivalent
Has previous experience or working knowledge of Microsoft Office and reservation management systems
Compensation $15 - $16 hourly About Fairfield Inn & Suites Savannah Midtown
Here in Midtown Savannah, we are known for our outstanding guest services and our family-oriented culture. We love to go over and beyond to give everyone an experience they won't forget. From our employees to guests, we all leave with a feeling of comfort and support you will only find through Fairfield Inn. Come on by and check us out! We'd love for you to be a part of our award-winning team!!