Night Operations Assistant Store Manager
The Home Depot, Columbia, MD, United States
Position Purpose
Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands‑on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The NOASM‑IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. During training, the NOASM‑IT will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. The NOASM‑IT will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down. The NOASM‑IT will also collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. The NOASM‑IT is expected to lead by example and has a responsibility to uphold, maintain, and support all lawful company policies and positions. The training period, up to six weeks, will teach the NOASM‑IT to execute OASM key responsibilities.
Key Responsibilities
10% - Customer Experience: Supervising associates in the selling effort, leading GET culture and setting the example, driving customer service and associate engagement, ensuring customer concerns are solved effectively and taking necessary actions to resolve situations promptly.
15% - Operations Management: Performing opening, closing, manager‑on‑duty, and other whole‑store responsibilities; adhering to all company policies and procedures; holding associates accountable for policy compliance; commanding store SOPs, especially regarding safety compliance, and learning tactics to maintain process accuracy and mitigate shrink.
15% - Safety: Ensuring self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
10% - Sales and Productivity: Working with key partners to plan merchandise placement, signage, and support stock integrity through inventory management. ASMs in Training will learn to maintain and operate all store equipment and systems, and manage daily financial operations.
50% - Training and Preparing for Assistant Manager Position: Participating in a structured training program covering all aspects of retail store management, including operations, customer service, sales and profitability, and company policies and procedures; learning and demonstrating tactics to support key accountability areas such as staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues, and supporting service needs; learning and demonstrating performance management and associate disciplinary process when necessary; completing all assigned training modules and assessments.
Direct Manager / Direct Reports
This position typically reports to the Store Manager.
This position has no direct reports.
Travel Requirements
Typically requires overnight travel less than 5% of the time.
Physical Requirements
Requires intermittent periods of continuous physical exertion such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Demonstrated ability to collaborate and work effectively with cross‑functional teams.
Minimum Education
Knowledge, skills and abilities typically acquired through the completion of a high‑school diploma and/or GED.
Preferred Education
Knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
3 years.
Preferred Years Of Work Experience
3 years.
Minimum Leadership Experience
3 years.
Preferred Leadership Experience
3 years.
Certifications
None.
Competencies
Action Oriented
Collaborates
Customer FocusDevelops Talent
Drives Results
Resourcefulness
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Night Operations Assistant Store Manager in Training (NOASM-IT) will gain hands‑on experience in the key responsibilities and functions of a Night Operations Assistant Store Manager at The Home Depot. The NOASM‑IT will undergo a comprehensive training program that includes hands‑on experience, mentorship, and leadership development. During training, the NOASM‑IT will become familiar with Manager on Duty duties and will focus on overseeing overnight freight operations to ensure the successful execution of core freight handling programs. The NOASM‑IT will frequently collaborate with Night Replenishment Managers (NRMs) to manage the unload, pack out, and pack down. The NOASM‑IT will also collaborate with the Store Manager, Assistant Store Managers (ASMs), and field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. The NOASM‑IT is expected to lead by example and has a responsibility to uphold, maintain, and support all lawful company policies and positions. The training period, up to six weeks, will teach the NOASM‑IT to execute OASM key responsibilities.
Key Responsibilities
10% - Customer Experience: Supervising associates in the selling effort, leading GET culture and setting the example, driving customer service and associate engagement, ensuring customer concerns are solved effectively and taking necessary actions to resolve situations promptly.
15% - Operations Management: Performing opening, closing, manager‑on‑duty, and other whole‑store responsibilities; adhering to all company policies and procedures; holding associates accountable for policy compliance; commanding store SOPs, especially regarding safety compliance, and learning tactics to maintain process accuracy and mitigate shrink.
15% - Safety: Ensuring self and associates follow all safety and hazmat procedures and Safety Matters guidelines at all times.
10% - Sales and Productivity: Working with key partners to plan merchandise placement, signage, and support stock integrity through inventory management. ASMs in Training will learn to maintain and operate all store equipment and systems, and manage daily financial operations.
50% - Training and Preparing for Assistant Manager Position: Participating in a structured training program covering all aspects of retail store management, including operations, customer service, sales and profitability, and company policies and procedures; learning and demonstrating tactics to support key accountability areas such as staffing and scheduling, identifying and resolving stock deficiencies, supervising associates in selling behaviors, resolving customer issues, and supporting service needs; learning and demonstrating performance management and associate disciplinary process when necessary; completing all assigned training modules and assessments.
Direct Manager / Direct Reports
This position typically reports to the Store Manager.
This position has no direct reports.
Travel Requirements
Typically requires overnight travel less than 5% of the time.
Physical Requirements
Requires intermittent periods of continuous physical exertion such as walking, standing, stooping, climbing, and lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Located in a comfortable indoor area. Conditions could produce mild discomfort on occasion.
Minimum Qualifications
Must be 18 years of age or older.
Must be legally permitted to work in the United States.
Preferred Qualifications
Demonstrated ability to collaborate and work effectively with cross‑functional teams.
Minimum Education
Knowledge, skills and abilities typically acquired through the completion of a high‑school diploma and/or GED.
Preferred Education
Knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Minimum Years Of Work Experience
3 years.
Preferred Years Of Work Experience
3 years.
Minimum Leadership Experience
3 years.
Preferred Leadership Experience
3 years.
Certifications
None.
Competencies
Action Oriented
Collaborates
Customer FocusDevelops Talent
Drives Results
Resourcefulness
#J-18808-Ljbffr