Communications Associate - 36 Hours per Week - Rotating Shifts - Detroit
Henry Ford Health, Detroit, MI, United States
Overview
Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.
Responsibilities
Provide HFHS directory and information service to internal and external customers.
Process short and long-range paging. Perform minor pager system diagnostics.
On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.
Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
Process U.S. Postal and HFHS Inter-departmental mail.
Maintain computerized database for internal HFHS management mailing distributions.
Perform other related duties as assigned.
Education/Experience Required
High School Diploma or equivalent.
One year of computer technology, data entry, and work processing skills.
One year of college course work in Business is preferred.
Additional Information
Organization: Henry Ford Hospital - Detroit Main Campus
Department: Communication Services
Shift: Rotating
Union Code: Not Applicable
#J-18808-Ljbffr
Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.
Responsibilities
Provide HFHS directory and information service to internal and external customers.
Process short and long-range paging. Perform minor pager system diagnostics.
On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center Physicians.
Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
Process U.S. Postal and HFHS Inter-departmental mail.
Maintain computerized database for internal HFHS management mailing distributions.
Perform other related duties as assigned.
Education/Experience Required
High School Diploma or equivalent.
One year of computer technology, data entry, and work processing skills.
One year of college course work in Business is preferred.
Additional Information
Organization: Henry Ford Hospital - Detroit Main Campus
Department: Communication Services
Shift: Rotating
Union Code: Not Applicable
#J-18808-Ljbffr