Customer Service Specialist
Sherwin-Williams, Arizona City, AZ, United States
Job Description
Essential to the success of our retail stores, Customer Service Specialists work closely with wholesale and retail customers to assess needs, answer questions about Sherwin‑Williams products, recommend solutions, and resolve concerns to ensure maximum satisfaction. They stay up‑to‑date with product features and maintain high quality and visual standards of store products, achieving excellent service while consistently meeting sales goals.
Part‑Time
Location: Store #8244, 2323 S. Power Rd. Mesa, AZ 85208.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver’s license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
At least a high school diploma or GED
At least one (1) year of experience in a delivery, retail, or customer service position
Experience selling paint and paint‑related products
Experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in Spanish
Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.
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Essential to the success of our retail stores, Customer Service Specialists work closely with wholesale and retail customers to assess needs, answer questions about Sherwin‑Williams products, recommend solutions, and resolve concerns to ensure maximum satisfaction. They stay up‑to‑date with product features and maintain high quality and visual standards of store products, achieving excellent service while consistently meeting sales goals.
Part‑Time
Location: Store #8244, 2323 S. Power Rd. Mesa, AZ 85208.
Responsibilities
Ensure high levels of customer satisfaction through excellent sales service
Assist customers in person and over the phone by determining needs and presenting appropriate products and services
Build productive trust relationships with wholesale and retail customers
Process sales transactions accurately and consistently with policies and procedures
Follow and achieve sales goals on a monthly, quarterly, and yearly basis
Maintain precise work order files and formulas
Pull appropriate products from the sales floor or warehouse
Tint and mix products, as needed, to customer specifications
Stock shelves and set up displays
Clean store equipment
Load/unload delivery trucks
Assist in making deliveries, as needed
Maintain in‑stock and presentable condition of assigned areas
Remain knowledgeable on products offered and discuss available options
Comply with inventory control procedures
Suggest ways to improve sales
Qualifications
Minimum Requirements
Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
Must have a valid, unrestricted driver’s license
Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
Preferred Qualifications
At least a high school diploma or GED
At least one (1) year of experience in a delivery, retail, or customer service position
Experience selling paint and paint‑related products
Experience operating tinting and mixing equipment
Ability to read, write, comprehend, and communicate in Spanish
Sherwin-Williams is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.
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